I have an issue with Lab 5.2 in the Administration Fundamentals.

Chris S NZ
Tera Contributor

In the lab 5.2 it says in step 13 that I should see a "Try It" button in the top bar. But it does not appear.

As I cant progress without making the Catalogue Item active I need some help.

Service Now Try It button.JPG

1 ACCEPTED SOLUTION

Hello @Chris S NZ 

Please refer below support article for the draft issuehttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122801

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

View solution in original post

12 REPLIES 12

Community Alums
Not applicable

HI @Chris S NZ ,

Can you share the screenshot of what did you configure on your catalog item.

Make sure once you make the catalog item active, you need to save the form.

 

Chaitanya ILCR
Kilo Patron

Hi @Chris S NZ ,

can you share the screenshot of your screen where the "Try It" button is missing?
you would've clicked on the "Edit in Catalog Builder" with button if you did you'll find "Cancel checkout" button click on it

ChaitanyaILCR_0-1733981859050.png

 

2. you might be in a different application scope. change it the application scope to catalogs application scope you will find the try it button

ChaitanyaILCR_1-1733982001229.png

 

If you find this help please mark this as helpful and correct!


Regards,
Chaitanya

Hello @Chris S NZ 

Please refer below support article for the draft issuehttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122801

 

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra  

Thank you that seems to have done it.

I went back into Catalogue builder and resubmitted again and then made active and it seems to have published it.

 

Brilliant help