I have an issue with Lab 5.2 in the Administration Fundamentals.

Chris S NZ · ‎12-11-2024

In the lab 5.2 it says in step 13 that I should see a "Try It" button in the top bar. But it does not appear.

As I cant progress without making the Catalogue Item active I need some help.

Ravi Chandra_K · ‎12-12-2024

Please refer below support article for the draft issuehttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1122801

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

View solution in original post

Ravi Chandra_K · ‎12-13-2024

If it is automatically going to draft, Check if there is another record with Published state....

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

Dr Atul G- LNG · ‎12-12-2024

Hi @Chris S NZ

Look like it is instance issue, can you try the same in PDI once and if it work in PDI, it means issue with lab instance we cant do any thing, other than skip this task.

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Chris S NZ · ‎12-15-2024

I have tried it several times on the lab instance with same result.

I need to do it here for the course I am doing