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I need help completing the previous task, so I can finnish my current task on my lab.

boshoba
Kilo Explorer

Whilst I am performing my first lab with Servicenow, I somehow missed a step on the previous task. I did not "create a problem with the given values". Before I can finish my current task I must accomplish this. I do not know how to correct this issue. Any help would be awesome, and many thanks in advance

1 REPLY 1

soumyadeep10
Tera Guru

Hi @boshoba ,

1. if the lab was just about creating a Problem and nothing else was involved, please go ahead and directly create the problem. You might even delete the previous record you created.

2. Check if the problem you previously created is still editable, I mean the particular fields whose value you need to change.

Validate the task after making the changes.

If these don't work, then go ahead and do the lab once again, and if the previous thing you created cause any problem, delete them and then do it again. You'll surely be able to proceed to next lab.

 

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