images are broken or not migrated during clone

nireesha1
Mega Contributor

‎05-31-2014 03:55 AM

We cloned a new instance with production standby database but the images are not migrated to the new instance. HOWEVER few images are migrated   but most of them were broken.

Here is the error

IMG-20140531-WA0000.jpg

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Bhavesh Jain1
Giga Guru

‎06-01-2014 10:02 PM

I would suggest you raise this to HI Support until you get an answer here.


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cwjurges
Giga Contributor
In response to Bhavesh Jain1

‎10-07-2014 12:14 PM

Take a look at what we have developed at Perspectium.   ServiceNow admin's can use Replicator for ServiceNow to replicate and synchronize your production data with other ServiceNow instances. We can help you reduce the frequency and eliminate the need to clone.




www.perspectium.com




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anuj27
Tera Expert

‎06-06-2024 01:44 AM

Hi @nireesha1 

I would suggest giving a check to the clone record(clone_instance)

and check if "Exclude Large Attachment Data" option is checked, uncheck that if it is checked.

 

Also, what you can do is check if preserve is set for that table. 

I think for your case there is no preserve for db_image table. Hence, the db_image record and attachments related to this records are not cloned to the target instance.

 

DO LET ME KNOW IF THAT WORKS FOR YOU.

FEEL FREE TO MARK IT AS CORRECT.

 

~Anuj

 

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