Intotheuknown - ServiceNow CIS Service Provider walkthrough of my notes

[VaranAwesomenow]

To be used along with video : https://youtu.be/becWFsdI22o Multi-instance Dataresidency Internal service provider data Highly regulated industries Move from single domain to a standalone instance domain specific data to new instance process configuration global + overrides testing integrations full copy data configuratinon outside of intended domain global data eBonding -> 2-way WS, IH Replication -> one way IDR stored in end point instance Virtual integration -> one way read only -> remote tables, data is not stored in endpoint instance service provider connector -> store plugin ServiceNow Remote Instance spoke IntegrationHub Remote Process Sync eBonding for Telecom - Remote Catalog domain-aware -> service account domain, business rules IDR -> native support for DS GlobalQueue -> agentswillbeloggedintooneinstance, butthey can be assigned with tasks from another instance Remotetables : non-persistentdata, notsavedin ServiceNow's data center records are cached in memory you can sort, group filter, build reports, and access it from script. cannot extend other tables prefaced with u_st_ by default Script Definition v_table -> table v_query -> query Cache TTL DS IHUB vs RT Personas : TA , PO, CF, PO adminrole domain specific configuration -> plugin :domain separation sys_domain based on the caller and company fields. New Roles System Properties domain_admin domain_expand_scope top vs global glide.sys.domain.enabled - data separation glide.sys.domain.delegated_administration - process separation demo data Sales Hi portal service catalog activate plugin activate domain support - domain extensions installer company user -> managed domain record -> incident -> caller -> company -> domain Default domain and primary domain domain record migration data vs process user vs record database domain-separated tables domain path !!!/!@#/ Like IN Domain path recalculation data separate a table sys_domain, add br, add fallback br, br to set domain on associated records gs.setCannotCancel(true); getDefaultDomain(); SLAs application properties sys_application_property, sys_application_property_value GlideApplicationProperty API sys_overrides -> BR Form and List layouts UI Policy Business Rules SLA's Assignment Rules Automation (Flow Designer, Workflow) Email notifications (outbound) Cannot be overridden Script Includes Email Templates Inbound Email good practices form and lists personalize and per domain Single Portal portal per customer choices -> configure choices and visibility tables contained domain (domain_contains) data only, not process circularcontains Thedomainvisibilitytables (sys_user_visibility and sys_user_group_visibility) Data load -> choice action -> ignore coalesce and company field run business rules multiprovider SSO applications and domain support basic standard -> instance owner per tenant enhanced -> data driven process enables configuration by tenants service catalog usercriteria -> company kb, article, uc, wf contextualsearchfor -> userA agent workspace preform system properties glide.sys.domain.use_domain_determining_field glide.sys.domain.use_domain_determining_field.default glide.sys.domain.domain_determining_field.[table_name] Subscription management workflow and domain separation flow and domain separation integrations updatesets scoped app domain separation center domain_audit_definition Thanks !!