Issue in ServiceNow SSO - NowLearning

[HKAbdulFathah]

Dears,

I am facing an issue in login to the now Learning. After providing credentials, it is throwing an error. PFA for more information on the error.

Thanks,

Abdul Fathah.

[Dr Atul G- LNG]

Hi @HKAbdulFathah 

Try in another browser,  clear the cache of browser and try.

Also try to login on mobile phone to cross check the issue.

[Juhi Poddar]

Hello @HKAbdulFathah 

The error message indicates that you have reached the limit of SMS requests for login, as described in the error summary: "You have reached the limit of SMS requests, please try again later."

Here are the steps you can take to resolve this issue:

• Wait Before Retrying:
  There is likely a rate limit on SMS verification requests. Wait for the cooldown period to end (usually 24 hours) and try again.

• Use an Alternative Login Method:

  If available, use a different authentication method (e.g., email-based login).

• Clear Cache and Cookies:

  Clear your browser’s cache and cookies or try logging in through an incognito/private browser window.

• Try a Different Device or Network:

  Use a different browser, device, or network to eliminate potential local issues.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[HKAbdulFathah]

Thanks @Juhi Poddar, @Dr Atul G- LNG, for your response. I have tried to clear the cache in browser,  tried different network, Tried different device, but no luck.

Thanks,

Abdul Fathah.

[Dr Atul G- LNG]

Hi @HKAbdulFathah 

Try in another laptop mate, or might be again in some browser. Did you change your now learning account?