Introduction Search doesn't always understand what users type. In my case, an incident mentioning OOO couldn't find the Out of Office article. This article shows how I improved the search experience using a synonym dictionary and a boost rule. STE...

 "How do I add AI capabilities to ServiceNow without building from scratch?"  "My agents need help writing faster, but I don’t want to disrupt their workflow." If you are already using Now Assist licensing in ServiceNow, you may already have an AI...

If you have worked with ServiceNow long enough, you have probably heard this at least once:  “Can this work a bit more like Excel?”   And honestly, it’s a fair ask. Excel is intuitive, flexible, and lets users interact with data in a way that feels ...

The ServiceNow Community has been an integral part of my professional journey. What started as a place to seek answers gradually became a platform where I could contribute, learn, and grow alongside others in the ecosystem.   What do you create? I cr...

In this article, I’ll walk you through a step-by-step process to successfully contribute to a Hacktoberfest Level 1 Code Snippet project. 里 All you need is: A GitHub accountSome creative ideas And your enthusiasm to contribute and grow together  St...