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Issue while attempting to make a payment for the CSA exam on ServiceNow.

saritasharm
Tera Contributor

‎03-18-2025 03:15 AM

I'm having trouble making a payment for the certification. Every time I try, I encounter the following issue: We are unable to take payment at this time. Please try again, or use a different payment method.

Additionally, the only payment option available is credit card; no other options are showing. Can anyone assist me with this?

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5 REPLIES 5

rajansingh7
Mega Contributor

3 weeks ago - last edited 3 weeks ago by Administrator

Dear ServiceNow University Support Team,

I hope you are doing well.

I am trying to register for the Certified System Administrator (CSA) exam, but I am unable to complete the payment.

Every time I attempt to pay, I receive an error indicating that the payment vendor Paddle is not accepting the international transaction or that the payment authentication has failed.

To troubleshoot the issue, I have:

  • Tried multiple debit cards from different banks.
  • Tried cards belonging to different individuals.
  • Verified that the cards are enabled for online transactions.
  • Attempted the payment multiple times.

Unfortunately, the payment still does not go through.

Could you please check whether there is any issue with my account or with the Paddle payment gateway? If this is a known issue, I would appreciate your guidance on how to complete my payment or if there is an alternative payment method available.

I would be grateful for your assistance, as I would like to complete my registration and schedule my CSA exam as soon as possible.

Thank you for your time and support.

Kind regards,

Rajan

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