IT Service Management - Implementation Simulator...

[LHIND]

Hi everybody,

I am currently going through the Implementation Simulator and I am kinda stuck on this specific task:

Change requests without sufficient lead time pose a greater risk to the environment and should be documented as such. Risk calculations should consider required lead times, as defined by the organization's change policy: 

- If lead time of 7 days is not met for model = Normal change request, Risk should be set as "High", Impact should be left alone.

- If lead time of 3 days is not met for model = Standard change request, Risk should be set as "Moderate", Impact should be left alone.

1. Disable Risk Condition "Insufficient lead time".

2. Add a new risk condition: "Insufficient lead time - Normal Change" so that if a lead time of 7 days is not met for Normal change requests, the Risk will automatically be set to High, and Impact should be left alone.

3. Add a new risk condition: "Insufficient lead time - Standard Change" so that if a lead time of 3 days is not met for Standard change requests, the Risk will automatically be set to Moderate, and Impact should be left alone.

I am not that good at scripting...so could anyone provide me with a script regarding 2. & 3.?
I would really appreciate since this bugs me...

Thanks in advance 🙂

[Dr Atul G- LNG]

Hi @LHIND 

I doubt you need script here. Please check the OOTB configuration and you can sort this out easily. I also did the simulation but i guess without script only. 

[cepmenocal · Accepted solution]

Hi @LHIND, 

I had almost the same sittuation with this task and this is how I solved it:
Step 1: Navigate to "All > Change > Administration > Risk Conditions"
Step 2: Open "Insufficient lead time" and rename it to "Insufficient lead time - Normal Change", adjust the conditions as shown in the screenshot: 

Once complete, right click on the Form context menu and select "Insert and stay" to create the new Risk Condition.
Step 3: Open "Insufficient lead time" and rename it to "Insufficient lead time - Standard Change", adjust the conditions as shown in the screenshot: 

Once complete, right click on the Form context menu and select "Insert and stay" to create the new Risk Condition.

Step 4: Open "Insufficient lead time" and unselect the "Active" checkbox to disable it.

This should do the trick,

Cesar 

[LHIND]

Gooood **bleep**! You did it! I am very thankful for your help! 

Big Thank you goes out to you!

[NANDKISHORG]

Really Thanks Solution works