Issue with Merging accounts

[Community Alums]

i had left the Previous company and i have no access to the mail box when i tried to merge two accounts an OTP is being sent to the Previous  account. Could you please help to resolve this issue
Though i had used my Previous company password iam facing issues like email authentication failed

[Dr Atul G- LNG · Accepted solution]

Hi @Community Alums 

Dropemail to web_support@Servicenow.com 

[Community Alums]

I had created case today morning but still no one picked up from Servicenow

[Dr Atul G- LNG]

It might take 2-3 days to get response from team.