Issues during authetification for Exam by Webasessor "Wrong Name"

AlexPeters
Tera Contributor

‎12-04-2023 03:16 AM

 Today, three attempts to certify CSA failed because the name on my ID does not match the name in the Webasessor account.
Unfortunately, I have entered my surname and first name.
Now I have to contact my SNOW sponsor.
Can anyone help me find out who my sponsor is?

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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2023 03:23 AM

HI @AlexPeters 

 

Kindly send an email to certification@servicenow.com .

After you login in your Servicenow webassesor account in homepage at the top right  go to Edit profile option and there you get the option to change email address & Company name in which you are working in currently.

 

LearnNGrowAtul_0-1701688957951.png

 

 

https://www.servicenow.com/community/csm-forum/name-discrepancy-in-my-web-assessor-details/m-p/39043...

 

Please reach out or tag James for this issue. He can help you.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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0 Helpfuls

AlexPeters
Tera Contributor
In response to Dr Atul G- LNG

‎12-04-2023 04:07 AM

In profile editing, you can make changes except for the name and first name. However, the names are grayed out

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AlexPeters
Tera Contributor
In response to Dr Atul G- LNG

‎12-04-2023 04:13 AM

AlexPeters_0-1701692001402.png

Seems that the email is no lponger availioable. And the LINK does not help anyway

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to AlexPeters

‎12-04-2023 04:17 AM

Please tag James in message. He is right person.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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