Issues during authetification for Exam by Webasessor "Wrong Name"

[AlexPeters]

 Today, three attempts to certify CSA failed because the name on my ID does not match the name in the Webasessor account.
Unfortunately, I have entered my surname and first name.
Now I have to contact my SNOW sponsor.
Can anyone help me find out who my sponsor is?

[Dr Atul G- LNG]

HI @AlexPeters 

Kindly send an email to certification@servicenow.com .

After you login in your Servicenow webassesor account in homepage at the top right  go to Edit profile option and there you get the option to change email address & Company name in which you are working in currently.

https://www.servicenow.com/community/csm-forum/name-discrepancy-in-my-web-assessor-details/m-p/39043...

Please reach out or tag James for this issue. He can help you.

[AlexPeters]

In profile editing, you can make changes except for the name and first name. However, the names are grayed out

[AlexPeters]

Seems that the email is no lponger availioable. And the LINK does not help anyway

[Dr Atul G- LNG]

Please tag James in message. He is right person.