When an incident is created or updated, the system should identify the assignment_group of the incident and It should ensure that the incident is automatically linked to the AWA queue corresponding to that group.Agents in that assignment_group Should...
Hi all, Can you please le me know if the pre-requist for the CSA exam, wondering if I can schedule the exam directly.Thnx
Hello,I am taking my CSA Exam for my very first time. Anyone have a good practice guide or study guide that best help them prep for the exam?
Can someone please help me with a query business rule to achieve this requirement? Vendors should only be able to see records actively assigned to them via their group. All help is greatly appreciated.
Hello, I'm a first-time user in the course work simulator. I followed the instructions provided for the "Forms Task" simulator. I received the following failed attempts. I selected the caller ID as Abraham Lincoln since the "caller ID" was not listed...
I started working on Customer Service Management certification exam. Is the ServiceNow Administration Fundamentals/CSA a required prerequisite for the certification?
hi everyone,i took the CSA exam(Washington version) on 4th Jan 2025. as i failed on that exam i want to retake it.but the exams on the Washington version last date is over (7th jan 2025).the next version exams will be on the xanadu and the registrati...
Hi All, I am facing an issue with the "Certified System Administrator Voucher" where I am not able to claim (Expires Tomorrow it due to 2 things. I started new in ServiceNow Jan 2024. At the time I did the know learning training path. I was told to ...
Hi ,I would like to check anyone has taken delta exam for CSA(Certified ServiceNow administrator) and ITSM for 2025 , Pls can you share the question if anyone completed. Thanks in advance Regards ,
Could anyone help me finding a good training resource to learn about Currency, Prices, FX Currency, Conversion Rates from scratch? (not related to a particular ServiceNow product).I went through the product documentation but I am still lost. I would ...
I'm working on the lab SPM Financials configurations Lab 2.1 where I'm stuck on the Story - STRY020102As a theme park manager, I want the labor costs to be automatically broken downby the values of an attribute called Cost Category, which is selected...
Hi all,I'm doing the Lab 1 exercise of Public Sector Digital Services Essential course. I've followed all the steps one by one. However, at the end of Lab 1, I still can't see the Constituent Information tab after I've created a new interaction and s...
Exam Name : CSADate of the exam passed : 17th January 2025I completed my CSA exam on Friday, January 17, 2025, and passed the exam with the help of ITExamslab. The results have been updated in Pearson VUE and Servicenow credentials; however, I am sti...
Asking for a friend ..!I don't work in any company and i finished CSA. I wanted to do CAD and in the eligibility for CAD voucher is showing 500 USD. The question is if i pay that and finish the training , do i need to also pay 300USD or something sep...
I'm looking to write a report that details where an individual/team have 'touched' a record. e.g. a 3rd line team wants to see all records that they've spent time on. Whether they did the work and close it, or simply provided advice back to 1st ...