Issues during authetification for Exam by Webasessor "Wrong Name"

[AlexPeters]

 Today, three attempts to certify CSA failed because the name on my ID does not match the name in the Webasessor account.
Unfortunately, I have entered my surname and first name.
Now I have to contact my SNOW sponsor.
Can anyone help me find out who my sponsor is?

[Nivedita Patil]

Hi @AlexPeters ,

create case from now learning account and wait for response.

Mark my answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.

[Nivedita Patil]

Hi @AlexPeters ,

Please refer the below link.

https://www.servicenow.com/community/now-platform-forum/want-to-change-the-legal-first-name-in-web-a...

Mark my  answer as accepted solution and helpful if helps you.

Thanks,

Nivedita Patil.