Hello everyone!
I'm very happy to share that I recently passed the ServiceNow CSA Certification exam (Vancouver release) on my first attempt and I thought if it was helpful at all I would share back the study resources I created (which in itself was an excellent method to review and prepare for the exam!) in the hopes that they will be helpful to other folks in the Community as well! In case anyone is interested in timelines, I enrolled mid-November 2023 and completed the certification on January 31st, 2024 (so just under 3 months to complete). 😌
I found that when going through the forum myself looking for study guides and such, for the links that I tried, either the questions were poorly written, or they included content that wasn't relevant anymore (older releases), or in some cases the answers provided were wrong altogether. Also there were many posts that stated that there were no official ServiceNow learning resource material provided by other learning platforms and that it was best to just study and familiarize with the content provided in the SNAF (ServiceNow Administration Fundamentals) course. So, long story short, I decided to work through and create my own reference material and found a quick online solution using CRAM, which allowed me to build and review the flash cards pretty much anywhere from my mobile phone.
One other note before I share the links -- even though the SNAF course was provided in 8 modules (9 including Capstone), I re-sorted the material using the six (6) Exam Blueprint "Learning Domains" instead to align with exam requirements and make sure I was capturing everything properly. I also included the material from the Welcome to ServiceNow module (which covered a few things not covered in the SNAF course like VTBs) and I included all material from all the bonus labs as well.
Links
- Google Doc - ServiceNow CSA (Certified System Administrator): Study Items Checklist
- In the beginning is a quick one-page overview in checklist form of the 6 Learning Domains. Following that, I go into further detail within each Learning Domain, dividing each section into two sub-sections:
- Knowledge: trying to capture all knowledge that is important to understand and familiarize with
- Practice Tasks: a simple step-by-step capture of what is performed in each lab for quick re-use
- You can find the viewable version with answers included here:
- You can find the viewable version without answers here (I used this to practice filling in the answers myself and then checking them against the Answers version for validation):
- CRAM Flash Cards:
- These were built using the freely-available Cram website, which allowed minimal formatting (i.e. Bold) and the addition of a single image, but this was fine for what I wanted. Across all 6 Learning Domains I created around 280 Flash Cards, so here are the links broken into each LD:
- LD1: Platform Overview and Navigation (7%)
- LD2: Instance Configuration (11%)
- LD3: Configuring Applications for Collaboration (20%)
- LD4: Self-Service and Automation (20%)
- LD5: Database Management (27%)
- LD6: Data Migration and Integration (15%)
So, there you have it -- building and using this material for the flash cards and going through the lab steps multiple times while building out the checklist helped me hugely and out of the 60 questions on the exam there were only 3 that gave me pause and I had to mark them and go back afterwards to verify; otherwise I had no issues answering 90% of them based off the learning material I put together here.
I hope some of you find this useful, and if you do, please mark this post as Helpful!!! 😁
Thanks all!
