New ideas an be requested by your users using what is know as a record producer. A record producer is a catalog item where you have a front from that maps to a table. Here you can ask what questions you want. It also allows you to have a diffent field label then what is ont he table or add additional text/features. I sometimes use this to ask a series of questions that I then combine into one field on the table. On submit of a record producer a row to a table and you dont need to worry about ACL rules or UI policies to hide.show other fields. By default, there is a record producer for an idea submission. you can view it here
https://<instancename>.lab.service-now.com/nav_to.do?uri=%2Fsc_cat_item_producer_list.do%3Fsysparm_query%3Dname%253DSubmit%2520Idea%26sysparm_first_row%3D1%26sysparm_view%3D
At the botttom of the form you see a tab named variables. Here you ask your question and map it to a field on the target table
Record producers are a form of a catalog item. These can be added to you catalog and appear in your portal to your users
To view this record producer, press the "Try It" button
To view in your portal goto (dont forget to copy the sys_id of the record producer)
https://<instancename>.lab.service-now.com/sp?id=sc_cat_item&sys_id=<sys_id>
