K18 ServiceNow Fundamentals - Chambers [Room B]

[mferich]

Course: ServiceNow Fundamentals
Dates: May 6 & 7
Rooms: Galileo 1002/1003
Primary Instructor: Chris Chambers

This forum is for the Knowledge18 Pre-Conference Training of ServiceNow Fundamentals - Room B.

Communicate with your classmates and ask questions to our staff.

[Sharon Gaudino]

Welcome back from lunch!! Hope everyone is pumped and ready to roll!

[gorbyj]

FYI...on th etopic of Notifications being sent as SMS over email, Verizon is discontinuing this service (their vtext.com service) whenthe discontinue CDMA at the end of 2019. So if you are using this email approach to send text messages from ServiceNow in the US, you will need to switch to some other approach Not sure when/if other carriers will follow suit.

[Sharon Gaudino]

Good to know! Thank you for sharing, Jeff!!

[claudepena]

For those interested to take other courses, you can take a look at Training paths on the ServiceNow via this link https://www.servicenow.com/services/training-and-certification/training-paths.html

And here is the Certification Guide: https://www.servicenow.com/content/dam/servicenow/other-documents/training/tp-certification-guide.pd...

Learning Library: https://www.servicenow.com/services/training-and-certification/learning-library.html

[Donald Small1]

Chris and Team,

Great job on day one of the fundamentals class.  It was fast paced, yet very detailed and informative.  You did great with audience participation to keep everyone engaged.  I am a total newbie on the administration of ServiceNow, so taking the time to explain some of the basics was appreciated.  Looking forward to day 2. 

[Sharon Gaudino]

Day TWO...ready to rock and roll!

[BBreau]

Am I able to post now?

[Chris Chambers1]

Good morning one and all!

Thought I'd drop you a helpful link in here, to the certifications path that you could pursue after this course:

Certification Path

You have started your journey in the right place, and I hope you feel empowered to continue!

[Dmulcahy]

When importing data into a table does the newly created record adhere to any BRs (Business Rules) that run on insert?

And if so, can they be used to normalize your data, i.e if data value comes in as 'Free' (not an option) can that be convert to 'Available'

[Donald Small1]

Is the new ServiceNow branding going to be rolling out to existing instances any time soon?

[Sharon Gaudino]

Great question! Most customers have rebranded their instances with their own corporate standards, so I doubt ServiceNow will touch any of that. They may change the developer instances moving forward but I would imagine it's not the highest priority. Every day we see new integration of the new branding (ie: day 1 = ServiceNow website, day 2 = community, day 3 = ?? (maybe Docs), day 4 = ?? (Maybe developer site). I am sure we will hear more about this new branding this week. Stay tuned!

I imagine when London goes live the baseline instance image will see the new logo/branding as the default.

[Steph Wahl]

Are we going to come back to the update set we created in Lab 1.2?  I'm interested in what work that we've done since is captured there.

[Sharon Gaudino]

Hi Steph! Yes, you will go back to that update set in lab 5.3 later today.

[Sharon Gaudino]

YES! I see your post! WOO HOO!!

[claudepena]

Hi Donald,

There are plans for that to happen but there is no official timeline as of now.

[Sharon Gaudino]

Yes, there is a checkbox on the transform map that allows you run business rules when the data is being imported. You can use this as a way to normalize the data upon import. You can also write transform scripts to do some of that normalization as well.

https://docs.servicenow.com/bundle/kingston-platform-administration/page/script/server-scripting/task/t_CreateATransformMap.html

[BBreau]

That's great!

[Sharon Gaudino]

A question came up asking if you can restrict access to data sources.  It is possible to create a report_on ACL to restrict who can create a report on a table, data source, or database view.

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/reporting/task/t_RestrictRepCreationWAnACLRule.html

If a user does not have report_on access for a table, the table does not appear in the Table field when the user creates a report. Data sources based on tables for which a user does not pass the report_on ACL do not appear in the Data Source choice list in the Report Builder and Report Designer. To restrict one or more users from seeing a data source in the Report Source choice list, create a new read ACL on the [sys_report_source] table that excludes those users.

[Sharon Gaudino]

To the question about where report data sources are stored: the table is sys_report_source. Found on the application navigator under Report > Administration > Report Sources

[Satya Miller1]

When we say an Active Incident, what exactly does that mean?  Status not equal to Resolved, Closed and Cancelled?

[Sharon Gaudino]

Active incidents are incidents in states other than closed or canceled. This behavior is driven by business rules.

[Sharon Gaudino]

To the question that came up about joining tables, here's a great article from the Docs about how to create, test, and report against database views.

https://docs.servicenow.com/bundle/kingston-platform-administration/page/use/reporting/task/c_CreatingDatabaseViews.html

[Sharon Gaudino]

@Warren & Ross - to your question about audit history, there is record-level history tracking on the sys_history_set table. This table is not directly listed on the application navigator, but if you use the trick Chris taught you (type sys_history_set.list in the application navigator), this table will open.

[Sharon Gaudino]

Please post here if you do not have a survey in your Knowledge18 app. (If you click Survey at the bottom of the app you should see a link for the course survey).

[Foua Vang]

I do not have the survey yet.

[Brandon Morin]

I did not get the survey. Thanks!

[Daniel Meretsky]

I do not have the survey yet

[Anna Smith]

No survey yet.

[Dmulcahy]

Havent Got the survey yet

[Heather10]

No survey here.

[WLO]

Neither do I 

[jstocton]

I do not have a survey in the App.  Thanks.

[Perry Newman]

Hi Sharon, No survey for me yet either. Thanks!

[trevor_hough]

I did not receive the survey.

Thank you!

[Ben Latimer]

No survey for me 😞

[Steph Wahl]

No survey for me either.

[brianhoskins]

No Survey for Me

[Terri Bryant]

No survey here.

[Derek Crosby]

No survey in my app.

[Sharon Gaudino]

I have submitted a request to have a survey set up for each of you. Please check your app later today. Hopefully it will be there!!

Thank you all for being a GREAT group!

Enjoy the conference!