ServiceNow University Start Learning Learners Career Journeys Customers and Partners Skilling Programs
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ServiceNow training and certification offerings Turn your career dreams into realities with ServiceNow University. Gain skills, build credibility, and maximize your proficiency on the ServiceNow AI Platform.
Career Journeys
Discover a career journey that unlocks your next level AI System Administrator Manage the ServiceNow AI Platform for companies and partners, including setup, maintenance, and troubleshooting.
 
U.S. average salary*
$111,950
 Start Learning AI Application Developer Bring ideas to life on the ServiceNow AI Platform. Design and build innovative, AI-powered solutions that drive organizations forward.
 
U.S. average salary*
$141,200 Start Learning AI Platform Owner Own the strategy. Align cross-functional teams to govern and scale the ServiceNow AI Platform and drive transformation at every level.
 
U.S. average salary*
$150,370
 Start Learning AI Implementer 
 Partner with clients to understand their technical requirements and configure AI-powered solutions on the ServiceNow AI Platform.
 
U.S. average salary*
$138,550
 Start Learning AI Technical Project Manager Collaborate with business leaders and technical teams to plan, manage, and execute projects on the ServiceNow AI Platform.
 
U.S. average salary*
$155,000
 Start Learning AI Business Process Analyst Collect requirements and translate them into solutions that bridge the gap between business needs and the ServiceNow AI Platform.
 
U.S. average salary*
$128,250
 Start Learning AI Support Specialist As a strong communicator and problem-solver, partner with AI on the ServiceNow AI Platform to resolve customer issues faster and smarter.
 
U.S. average salary*
$65,100
 Start Learning
*Salary Source: Faethm by Pearson Research and Talent Nueron, 2026.  These figures are not specific to any company. Salaries by roles may vary based upon experience, location, industry, company policies, and other factors.
Certifications
Explore your portfolio Expert Certifications Explore the highest level of certifications ServiceNow offers. These are the gateway to being recognized as a leader in the ServiceNow field, and require a special mastery of both technical and communication skills. Video CTA Certified Technical Architect Certified Master Architect High-Stakes Certifications (Mainline) These proctored exams validate your ability to apply key ServiceNow knowledge and skills for products or roles. Video CTA Get Details Micro-Credentials With short, unproctored assessments, you can demonstrate your understanding of focused topics, features, or solution areas. Video CTA Get Details Credential Suites Credential Suites combine High-Stakes Certifications and Micro-Credential achievements. They are automatically achieved when the required underlying credentials are earned, and there is no additional exam to complete. Video CTA Get Details Official Practice Tests Ready to strengthen your exam preparation? ServiceNow University has partnered with MeasureUp to offer official, exam-aligned practice tests for select ServiceNow certifications. Video CTA Get Details
What’s your superpower? Watch how people are building their skills and unlocking their superpowers. Santi Lauw She got certified. Then her whole family followed. Superpower? Building Legends. Video CTA Kristin Jones Style is how she works. Giving back is why she works. Superpower? Creating with purpose. Video CTA Jacques Clément Tech felt overwhelming. Then he found his pace. Superpower? Turning complexity into clarity. Video CTA Meesh Miller Never imagined a tech career. Then found her sparkle. Superpower? Igniting ideas into solutions. Video CTA Shreya Wani She doesn’t learn alone. She learns with a million strong. Superpower? Leveraging the power of Community. Video CTA Shivalika Gupta Growth feels different when we grow together. Superpower? Helping others unlock their potential. Video CTA Yudai Nakamura He used to be a teacher. Now he’s a builder. Superpower? Building apps that empower people. Video CTA Aya Tanaka  Life was full as a mom. Tech opened a new future. Superpower? Growing skills while growing her family. Video CTA
Office Hours Office Hours with Professor Idris Is a tech career really possible for me? Video CTA What careers can I pursue with a certification? Video CTA Do I need tech experience to get started? Video CTA I’m a beginner. Is that okay? Video CTA Where do I go for help? Video CTA
Your community awaits you Ready to keep learning?
Join the ServiceNow Community Your space to learn from experts, connect with peers, and build your ServiceNow resume. Explore Community Get answers fast Dozens of active product hubs are ready when you need them. Ask questions, share solutions, and build your reputation as a go-to voice in the ecosystem. Video CTA Stay ahead of the curve Get the latest on ServiceNow capabilities straight from the people who know it best. Our Developer Advocates break it all down through dedicated release blogs and videos so you're never left guessing. Video CTA Find your people Whether it's a virtual hangout or an in-person event, there's a spot for you. Connect with practitioners like you through ServiceNow User Groups, Knowledge, CreatorCon, and ServiceNow World Forums. Video CTA
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