K19 Pre-Con Discovery Fundamentals

[stevekrahn]

Welcome to the ServiceNow Knowledge19 Pre-Conference - Discovery Fundamentals Class!

This is a dedicated Community Article for class communication, collaboration, and fun!!

Dates: May 5 & 6
Rooms: Sands 305 (Level 1)
Primary Instructor:

• Alex Darby - Primary Instructor
• Robert Spencer - Secondary Instructor
• Steve Krahn - TA
• Andrew Bittan - TA
• Greg Tijerina - TA
• Joel Hare - TA

If you did not receive a CIS - Discovery certification exam voucher in your book, add your contact information to the list and you the ServiceNow training team will contact you.

https://docs.google.com/spreadsheets/d/1SAGH5xVTtYsue03gjc7dJHIpt4WhKdwcMtNXjdAeHOg/edit?usp=sharing

CIS - Discovery Exam Specifications blueprint
https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-discovery-blueprint.p...

[Robert Spencer]

Hello Phillip! Alex should be able to briefly discuss how to handle multiple CMDB import sources.

[Robert Spencer]

Welcome elemonnier! It's cool we have three of you from the NFL.

[Robert Spencer]

Welcome Sharash!

[Robert Spencer]

Welcome Arya!

[Robert Spencer]

Welcome Séverin!

[Robert Spencer]

Welcome Kevin!

[Robert Spencer]

Welcome Steve! You're in the right place to get your feet wet with Discovery.

[Robert Spencer]

Welcome Mark! Great Discovery use case!

[Robert Spencer]

Welcome Diane! Alex can discuss the learning objectives you've outlined. External monitoring tools are discussed in the Event Management training. Alex wrote the Event Management book so he's just a great resource overall.

[Robert Spencer]

Welcome Margo and CMDB Team! Some places in Vegas are like traveling to another country... Enjoy the conference.

[Robert Spencer]

Welcome Gibran!

[Robert Spencer]

Welcome John!

[Robert Spencer]

Welcome Wes!

[Robert Spencer]

Welcome John!

[Robert Spencer]

Welcome Aaron!

[Robert Spencer]

Welcome Heather!

[Robert Spencer]

Welcome Bart!

[jairath]

Hello! I am Vikram "Vik" Jairath  from Washington, DC.  I support federal clients with ITSM and will be implementing ITOM very soon.

[DianeGraves]

Thanks! I had the Event Mgmt training a year and a half ago but we were on Jakarta then. We just finished our upgrade to Madrid 3 days ago and lots of new stuff in there. 

[gregtijerina2]

 .

[C_t_lin Bechere]

Hello, 

I'm on the Hardware Asset Management Fundamentals and I had a question deferred to your track: If I have a model which is attached to two different model categories, at discovery time, which CI class will prevail and which Enforce CI verification policy will apply when the discovered CI is created or proposed? 

Also, 

As certain discovery tools retrieve data related to no-CI hardware (docking stations, displays, etc.) could this generate asset records?

Thanks for your time and understanding,

Looking forward to your feed-back, 

With kind regards, 

Cătălin Becherescu.

[majorluck4]

Add Free eLearning resources to the chat: Identification and Reconciliation Saba Learning Portal https://servicenow.sabacloud.com/Saba/Web_spf/NA1PRD0015/common/searchresults/elearning/ALL

[majorluck4]

How to build and ITOM Team - Community Article https://community.servicenow.com/community?id=community_blog&sys_id=15131a0cdb5367801089e15b8a9619f9...

[stevekrahn]

Add Free eLearning resources to the chat: Identification and Reconciliation Saba Learning Portal   https://servicenow.sabacloud.com/Saba/Web_spf/NA1PRD0015/common/searchresults/elearning/ALL   How to build and ITOM Team - Community Article https://community.servicenow.com/community?id=community_blog&sys_id=15131a0cdb5367801089e15b8a9619f9&view_source=searchResult

[majorluck4]

Catalin - I don’t know the answer to your first question but the 2nd about docking stations, displays, etc would be considered more like a consumable and not really a CI.

[Shawn Puckett]

I'm not sure who all can access this link on Saba but it is a free self-paced Discovery Fundamentals class, not video based just the doc but it includes two weeks of lab access:

https://servicenow.sabacloud.com/Saba/Web_spf/NA1PRD0015/common/leclassdetail/regdw000000001381574

Course description : This is a self-paced lab based on the three-day Discovery Fundamentals course. This course provides the latest Discovery eBook that contains the full course material, including technical exercises to help students gain hands-on experience with Service Mapping. In addition, participants will receive their own ServiceNow instance and Windows Server that will allow the participant to go through the hands-on exercises provided in the training manual. IMPORTANT:

• The ServiceNow instance and Windows Server is available for a 2 week period. No extensions allowed.
• No support is provided for this training. If support is required, please sign up for the instructor led Discovery training conducted in person and/or virtually.
• The eBook is provided via a streaming non-downloadable link.
• A ServiceNow instance can be requested by emailing training@servicenow.com. Please allow up to 4 days to receive your instance notification with instance and credential information

• Module 1: Overview
• Module 2: MID Servers
• Module 3: Running Discovery
• Module 4: Credentials and Behaviors
• Module 5: Phases, Probes, and Classifications
• Module 6: Application Mapping
• Module 7: MID Server Clusters
• Module 8: Horizontal Discovery Patterns
• Module 9: Application Discovery Patterns
• Module 10: Configuration Management

NOTE: After making the request to training@servicenow.com, you will be sent a notification with instance details and credentials. The Windows Server will be used as a MID Server and will have access to our training discovery environment to complete the lab exercises. Please allocate 12 to 15 hours over the 2 week period if you are interested in completing all the hands on lab exercises....less