Hi, I'm Johan from Colburn Collaboration in Sweden. We are technical partner to ServiceNow and have worked and developed applications on the platform for 2 years but never got the certification, so here I am! 🙂
HI, My name is Rob Waterlander an I work for Naspers group as a Service Delivery & Contract Manager. I've been working with SeriveNow since 1st of July 2018. I'm attending because I feel that I'm not yet getting all out of the platform and I depend to much on external consultants.
I'm Greg Wilson, a new Service Now admin with Getronics, based out of Northern Kentucky (Cincinnati). I've been an ITSM platform admin for about 5 years and just recently switched to SN. I'm hoping to learn how to apply my skills with other platforms to Service Now.
Hi, my name is Poul Veien from Ørsted Services in Denmark. This is my first knowledge and I started working with ServiceNow in February as I started as Product Owner of ServiceNow in Ørsted.
My wife is travelling with my to Las Vegas and our twins are doing their final school exams and after the exams they will each go to high school in the US for 1 year. Alexander is going to Indiana and Nicoline is going to Idaho.
Hi everyone, My name is Sandeep Samra. I'm a Software Applications Engineer at Workday, Pleasanton. I have been working there for about 8 months now. I am attending this class to learn more about the platform and get certified. My favorite vacation spot is Maui and my favorite show is Friends.
Morning all. Rachael from Oxford - been working with Service Now 2 years, just finished implementing ITSM and in phase 2 of ITBM PPM. Just returned form an amazing Egypt adventure with my twin son and daughter straight to Las Vegas - so I am super excited to be here! Enhance my skill set and see the Grand Canyon 🙂
Supervisor with an internal development & support team
I have been working with ServiceNow for about 3 1/2 years, primarily in project, demand, and time tracking modules. Moving in to a new role to work across the platform. I'm taking this course to provide some initial knowledge about the tool that I can use to better support both our team and our customers.
My name is Roberto Corral. This is my first year at Knowledge and have been working with ServiceNow for about 7 months now. I am taking this course to enhance my learning and provide myself with the opportunity to teach my colleagues what I have learned. I look forward to completing this class and gain my admin certification.
I'm Jaime Henry and am here with my great team getting the basics. Have been using SN for 2-3 years to help with our facilities management. Looking to make sure we are fully leveraging SN and are prepared to adapt and demand grows.
Hi, everyone, My name is Nirmala Palaniandi and I am working as a Quality Engineer in Ultimate Software. Recently, I recently moved to ServiceNow team and excited to learn about the Fundamentals.
my name is Sebastian, I am from Germany and I work for almost 13 years for Concat AG in the Managed Service and Support division (for external customers), currently as Manager Operation, Administration.
We want to start implementing Servicenow in the next couple of weeks and replace our current itsm software with Servicenow.
My Name is Sanjay Nair. I am a Technical Architect working with CommerceCX primary on SalesForce Platform. Venturing out into Service now as we plan to expand to this area
I am KK from the sunshine state. I work with AdventHealth (Florida Hospitals) as a ServiceNow Developer. I have been working on ServiceNow for the last 2 and half years. Just here to satisfy the certification requirements 🙂
I'm Mona Spencer. I'm with Dollar General Corporation based in Goodlettsville TN (north of Nashville). We've been a ServiceNow customer for over 6 years. I'm hoping to meet the certification requirements - should have done this years ago!
hi, my name is Marian Knotek, I work as development manager for UK based IT company called ECS Digital. We are partner of ServiceNow for development of IntegrationHub content.
I have been working with ServiceNow platform with some breaks for 2 years. Primary reason is to get my certification done.
My name is Nathan Vo. I'm full stack senior developer at United Airlines from Houston, TX. I've been doing programming for over 18 years. My hobbies include travelling and doing handyman work around the house. I'd like to get my hands dirty and break a few nails. My motto is "never stop learning". #GoAstros!
I'm Bethany Glover, PC at Chick-fil-A Inc. for the Engineering Services team. I've been working in ServiceNow for the last 3 years. Our current project is to stand up an Facilities Asset Mangement Module. Excited to learn more about ServiceNow and get the admin cert!
Hello everyone! My name is Tristan Dietz an IT Specialist for NOAA. My team is implementing ServiceNOW in our area and I specialize in Project Management / Analysis. Looking forward to working with everyone in this class and learning!
My Name is Felix Roennebeck (in fact Rönnebeck 😉 ) from Hamburg, Germany. I'm Teamlead for the Service Delivery Management Team @ an IT Service Provider, based in Germany. I'm totally new to ServiceNow and excited to make my fist steps on ServiceNow.
Hi! I'm Shannon Lewis I work as the Process Manager at Sungard Availability Services in Thornton, Colorado. I'm currently rolling out Configuration Management and Knowledge Management in ServiceNow. I previously rolled out Configuration Management in ServiceNow at Trizetto - a Cognizant Company. I've been using ServiceNow for about 2 1/2 years.
Hi Walt - I would like to talk to you more about GRC and how you're using it and lessons learned. We've gotten several demos but still haven't had the push to move forward with implementing.
Question: Please summarize the difference between Assignment rules and Assignment Data Lookups. When they apply, end result on the ticket. Also how they might interact with Business Rules.
Stewart - Assignment rules allow you to populate the Assignment Group and Assigned to fields based on a wide range of criteria that is configured in the condition builder. The Assignment Lookup Rules only allow lookup based on category, subcategory, configuration item, and location.
SNF Tip: Did you know that you can create a Visual Task Board (VTB) for the My Groups Work module? Select the Column Context Menu for Task Type > Show Visual Task Board. It's that easy!
When do the Assignment rules apply? After update? Do they apply before or after business rule in the case a BR is also setting an assignment value?
I have worked a little bit with Assignment Lookup Rules and it seems to apply during changes made during the display of the form, before update, so the Lookup Rule changes the value, but it can be changed by the user before clicking Update or Save. Is this correct? And is it the only time the Lookup rules apply?
Question:How can I enable/disable User Presence and Follow in the form headers?
Answer:(Note: As the question in class related to the Kingston version, the links provided below are related to Kingston as well, but the instructions should be applicable to Kingston and later versions.)
Enable/Disable User Presence
Navigate to sys_properties.list.
Locate the property named glide.ui.presence.disabled.
I'm Jon, I am an Operations Manager for Synamedia (was Cisco). This is a new role for me and Service Now is core to the work my teams do. From this training I am hoping to be able to learn how to build useful data driven reports.
