Hi, everyone! My name is Emily Munsell and I work as a ServiceNow Engineer at Chick-fil-A in Atlanta, GA. I've been working with the platform for almost a year and I am attending this class to obtain my Admin cert. Most recently my husband and I went to Chattanooga, Tennessee because we enjoy going to baseball stadiums around the United States.
My name is Marisol Tomey, coming from the Carolinas. I ahave been employed at LPL Financials for about 10 months. I am the admin and senior developer for the platform. Prior employer was TIAA, where i spent about 4 years working in the platform. I hope to learn new things during this course and finally get my certification! Most recent adventure was going with my husband and 2 kids in our first cruise to the Bahamas.
Hello! I'm Scott from Washington State! My company, Puget Sound Energy, has been using ServiceNow for about 5 years.
I'm hoping to become fluent in basic administration so I can start helping with adding new features, building workflows, etc.
I'm also REALLY looking forward to a Harley Davidson rental reservation this Friday, after the conference! I ride at home but didn't have time to ride down to Vegas for the conference this year.
I'm Joe Jeffcoat from Serta Simmons Bedding. I'm currently responsible for the ServiceNow platform with a small team of administrators and developers. My experience with the platform started 3 years ago in 2016. I'm excited to *finally* be taking the fundamentals course.
Greetings! I'm Dan Levin. I'm a Senior Systems Engineer with Meridian Health Plan, a WellCare Company. I primarily focus on the CMDB, but I've worn 'multiple hats' within the platform during my 10 years using the ServiceNow Platform.
Hi - Dave Gehrum - Geisinger Health System in Danville, PA. Part of the newly formed Service Management Office and also responsible for Major Incident Management and leading our Service Desk. We are a relatively new ServiceNow User and I've read how comprehensive the tool really is. I want to get a good foundation on the tool, how it works, and how I can help facilitate an unparalleled installation at my facility.
Hi. I'm Deb Grisham. I've been working in ServiceNow for only 2 years but I love it. I work as PM for ONEOK, Inc. in Tulsa, Oklahoma. My current project is the implementation of SAMPro.
Brian Dolinar with Meridian Health Plan, a WellCare company, working out of our Detroit, MI office.
I am a System Engineer responsible for CMDB who has been working with the ServiceNow platform for a year as we are continuing our implementation of ITOM/ITSM/ITBM. Looking to expand my knowledge at Knowledge19 (pun intended) with the plan to take my cert.
Hi everyone, My name is Nick and I just started working for Fiserv 3 months ago so my level of ecperience with SN is 3 months. I am excited to build on what I have learned from my co-workers.
I am an IT Services Manger in Minneapolis MN. Yes its cold! I some how inherited also being the ServiceNow Admin. I build and race cars so my adventures racing begin in a few weeks!
My name is WT Guthrie. I work for Riverside Health System as the System Director over the Help Desk, PC Support, Web Dev, and our ERP System. I work with ServiceNow writing reports and want to gain more knowledge about the system. Love going to Disney!
My name is Doug Smith. I am Manager of Network and Infrastructure Services at Kubota Tractor Corporation. I am new to ServiceNow. We are implementing right now.
Hello! I'm Mark Cheek and I'm an Application Systems Administrator at Chesapeake Energy located in Oklahoma City. New to ServiceNow as our company is in the process of a full implementation of ITSM, ITBM, ITOM, and SecOps.
I'm Tracey Carver from NC and fairly new to ServiceNow. My role is Digital Operations Coach; so, I will be helping to assist our IT team of over 700 members to work within the SN platform. My current focus is on enhancing SN Foundation and Navigation understanding.
I am the Manager of IT-Customer Service at the National Board of Medical Examiners (NBME) in Phila.
This is not the coroner's office. We create the tests that doctor's and nurses take to be certified to practice.
I have been with this company for 3 years. The company implemented ServiceNow about 4 years ago, but never really launched it properly.
We basically use ITSM (Incident, Problem, Change).
We need to build a path to better use ServiceNow to improve our service delivery. Staff needs better training and understanding of the tool and the benefits it brings.
Hi, I'm Liza Tinker, Collaboration and Program Manager from Sydney, Australia. I have just been given the responsibility for rolling out Service Now in the Asia Pacific region.
My name is Okey Okoroma, I work for UMUC as a Servicenow Administrator. I've been working with the system since 2014. I've never actually had the official training and most of what I know was self taught with the internet, community & youtube. I'm here to get the official trainng, get certified and learn the official lingo.
Hi all, my name is Donivan Jordan and I work for NetApp in Raleigh, NC (Go Canes) as a GRC Analyst. I have been working with ServiceNow products for 7 years now.
Hi Everyone. My Name is Rantly Liriano. I am a Systems Services Manager at Roland Foods, LLC. We just deploy ServiceNow in January of this year. Looking forward to learn more on the platform
Greg Wills with Walmart Inc. I am the ServiceNow Product Owner for the Information Security area - not security for the ServiceNow platform, but more catalog item development and automation for the Information Security area. I have been involved with ServiceNow for the last two years.
Good morning! My name is Eric Hagerstrom and I work at Agiliti. I have been working with ServiceNow for ~6 months, and I am taking this course to get my Admin certification. In a couple of weeks I will be taking my daughter (almost 3) on her first plane ride to Seattle!
Hello, my name is Walt Hintz and I am with Compassion International. I have some user experience with ServiceNow for the past 3 years or so. My role is as a Product Manager representing the General Counsel Office and the Office of Risk Management on our Agile Release Team, so I'm a liaison to IT. I'm going to be responsible to re-implement the GRC module for our team because we customized a bit too much. We're hoping to go back to "out of the box" and starting over. I just want to shore up my foundational understanding of the platform.
My name is Wesley Krol and I work as an application engineer at Geneia with a focus on developing and managing my company's instance of ServiceNow. I started working on the ServiceNow platform for about 8 months now and am looking forward to learning more about the platform and new features coming to the platform. I am wanting to get the fundamentals down to help me on the way to becoming a full fledged developer on the platform.
Hi! My name is Crystal Vincent. I work as an Engagement Manager for CompuCom, a ServiceNow partner. I have 4 years of ServiceNow experience in the Project Management/Engagement Manager role. The reason for attending this class is to diversify my career path and add knowledge to better assist my ServiceNow clients. This is my 4th Knowledge Conference.
My name is Kevin Lanners, IT Manager for Wanzek Construction in Fargo, ND. I've been working with ServiceNow for about 4 years, I implemented it to do some basic incident/problem/change for my organization that had few IT standards. With our company growing and more need for IT maturity, I'm looking at updating our ITSM process as well as taking advantage of other ServiceNow features. First time at Knowledge!
Hello all! My name is Austin Anders and I work as the Knowledge Base supervisor and admin for the University of Kentucky. I've been working with the platform for going on three years, but mostly to perform ticket entry. My university has recently ramped up our need for an excellent knowledge base, so my current position was just created back in November, so I'm attending this course to obtain my admin cert. My wife and are pretty boring people, so my most recent adventure was to Avengers: Endgame last weekend.
Hello! Leaf Seibt here from Starbucks HQ in Seattle! Brand new to ServiceNow and my first Knowledge conference. My team is implementing SN and I'm the first on my team to go through fundamentals training. I have a long history in ITIL/ITSM and have multiple certifications, therein. When I'm not ITSMing, I'm an avid hiker, cyclist and photographer and have a busy family life. I look forward to meeting some of my classmates and sharing this experience.
Hello, my name is Brandon Bailey. I work with the University of Maryland University College (UMUC). I have been working with ServiceNow for about 5 years now and I'm attending this course in order to receive my voucher for the Admin certification.
I'm with MIL Corp based out of DMV area as Tier III Engineering Lead. Have my ServiceNow admin cert for a year but taken class as a refresher and to get caught up on all the new features of the platform. Will be seeking the application development path.
Good morning! My name is Danielle and I work for a company in Indianapolis, IN called TRIMEDX. I'm the Manager of our Enterprise applications. We have two instances of ServiceNow, one for our Commercial solution (work order system) and one that serves our Enterprise/back office users like HR, Finance, Legal. Since I manage the team that maintains our Enterprise solution I'm looking to build on what we have and better understand what we support. I've been working with the SN platform for 5 years and I'm considering my certification.
