K20 LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management Session Q&A.

[serge_terzian]

This article is for questions and answers for LAB2968 - Manage strategies to drive outcomes that create value with IT Business Management. This lab is being presented multiple times throughout the live K20 event May 5 - 7, 2020. During the live event, post your questions in the comments of this article, and one of our lab gurus will be happy to answer it.

[Greg_Sahnd]

Hi Kevin.  Yes, the lab will follow the demo.

[Isaac11]

@rajrangachari Dashboard can have elements from Reports and from Performance Analytics. You can mix and match those to show the data you need.

[davematz]

Can project cards be resized or configured to not show 3 lines of data?

[Steve N1]

You can also create a demand/project from within our Application Portfolio Management application.  From within APM you can see what and when demands/projects are scheduled.

[Isaac11]

@davematz  You should be able to adjust that. Would you like to show different information or just show less information?

[Steve N1]

The cards can be configured to some extent.  The 3 fields in the middle can be changed based on the needs of the project managers.

[davematz]

would like to know for both scenarios.  Also we are currently using Madrid.  Moving to Orlando in the fall.  So can I do what your suggesting for Madrid or do I need to wait until I upgrade my instance to Orlando?

I only seen where I can change what is displayed on level 2 and level 3 but not hide/remove them

Stakeholder want to change size and possibly hide level 3 or levels 2 & 3.

[chris_kaeser]

Yes, power of the platform - there is a direct correlation between the Business applications defined in the system/CMDB and the demand through delivery capabilities provided in ITBM. Fits nicely with Enterprise Architects and application reconciliation use cases > https://docs.servicenow.com/bundle/orlando-it-business-management/page/product/application-portfolio...

[Elizabeth Turne]

What are some other Labs or sessions on ITBM journey we can look for next week? 

[Isaac11]

@davematz Just reading through the docs site quickly it looks like you should be able to support both. I am not sure if the card would auto-resize, I'd need to check that first. Below is the link in the docs site that shows how to make those changes in Madrid. Take a look at that and let me know if it's what you are looking for.

https://docs.servicenow.com/bundle/madrid-it-business-management/page/product/project-management/tas...

[Michael Hoefgen]

If you use the agenda builder on knowledge.servicenow.com and filter on ITBM under product. You will all ITBM related sessions including additional labs. The sessions have not been posted yet. However, there are some labs that are on demand meaning you can do them anytime at your own pace. They will be listed in the agenda builder under the On Demand tab.

[Tracy Hardman]

What are the logon credentials?

[Michael Hoefgen]

After you register your instance you will get an email with the credentials.

[Steve N1]

When you request your lab, you will see your login information displayed on the screen as well as the URL for your instance.

[Tracy Hardman]

I didn't receive this, but did register instance.

[serge_terzian]

@Elizabeth Turner There will be a total of 4 on demand versions of ITBM labs that will be available in the upcoming weeks on Now Learning. https://nowlearning.service-now.com/lxp. 

These sessions

1. Todays session (Manage Strategies to Drive Outcomes that Create Value with IT Business Management)

2.Use IT Business Management to Manage Plans Across All Methods

3. Scale Work from Traditional to Agile Methods with IT Business Management

4. Align Business and Drive Technology Decision Making with Application Portfolio Management

[Michael Hoefgen]

@Elizabeth Turner  Here are a couple more labs that will be available tomorrow, times shown are PACIFIC:

[serge_terzian]

Use this link to request the instance and you should get your credentials as well. let me know if you still have issues. http://clabs.link/lab2968-368

[davematz]

I don't see Upgrade Database demand in the Project Workbench (impersonating Megan Burke)

[Isaac11]

@davematz Were you able to find the database down demand?

[davematz]

Do I need to click the "Qualify" button on the Upgrade Database demand?

[bobschmidt]

You need to move it to the Qualified State

[Steve N1]

Yes

[davematz]

actually I think I need to fill out the second assessment as Megan....let me try that

SOLVED...

[degregod]

The Guide says: NOTE: Completing all assessments for a demand by all recipients automatically progresses the state of the demand to qualified.

When I impersonate stakeholders other than Megan (e.g. Beth Anglin), they don't have assessments to take.  And also on the Stakeholders tab it says assessment wasn't sent to them.  Why did it only go to one of the stakeholders?

[Isaac11]

@degregod If you go to the demand record and look at the stakeholder tab there is a column called Assessment recipient. There you can see which stakeholders will receive an assessment. You may have to add that field to your view if it's not there already.

[Isaac11]

Adding to the above, you can determine which conditions a stakeholder is also assessment receipient.

[James Belote]

Megan Burke is the only Stakeholder that is marked as an Assessment recipient.  In this case, she will be the only one that has to fill out an Assessment in order for the Demand to move to the Qualified state.  The NOTE in the guide is a more general statement of how the Demand progresses, but in this case, Megan is the only one getting an Assessment.

[James Belote]

A similar question has been asked in the Community here - https://community.servicenow.com/community?id=community_question&sys_id=f2eb3999db9f63c06c1c02d5ca96...

In that article, one of our Product Managers is interested in hearing different Use Cases.

I great place for this would be to go to the Ideation Portal and submit an Idea or look for similar ideas that you can comment on.  Our Product Management team looks at these Ideas and the collaboration on them as indicators of what the Community is asking for.

https://community.servicenow.com/community?id=ideas_list&sysparm_module_id=enhancement_requests

[Kevin21]

Thanks everyone the presentation and demos were great.  I have completed the lab, very straight forward, will additional presenter content follow or is the Zoom session just open for duration of time allotted?

[amel_chacra]

Thank you, Kevin. No further presentation content, it is just open for the duration of time 🙂

Enjoy the rest of our Digital Knowledge! 

[Erin Dabbs]

Thank you all for attending! We hope you are enjoying K20 and Lab 2968! 

[Erin Dabbs]

We hope you are enjoying K20 and Lab 2968! 

[degregod]

So, you just change the Recipient to a Yes and that person will get an assessment?

[Erin Dabbs]

Hi Everyone-I believe our Zoom link will end right at 1pm PST so we actually will not be able to stay on the call. However, your instances will still work for another 30 minutes if you would like to keep working on the lab. We hope you enjoyed Lab 2968!

[James Belote]

Yes, but you need to change it before you send it through the Screening process.  You can also add additional Stakeholders to the default list provided from the Stakeholder Registry.

[Tracy Hardman]

Great Lab.  Thanks

[Ankit13]

Lab was cool, I like some of the new features I see with latest version, was it NewYork or Orlando?

[Erin Dabbs]

Thanks, Ankit. We ran the lab on the Orlando Release!

[Ankit13]

Glad to be here 🙂

[Isaac11]

@Ankit glad you liked it! This is Orlando.

[degregod]

Understood.  Thanks.

[Jeff Kissinger]

Great labs!

[amel_chacra]

THURSDAY LAB Session:

Hello and welcome to K20!! We are glad you’re here 🙂

Please introduce yourself. Tell us where you are located, Company & Role.

Ice Breaker Question: You have to sing karaoke, what song do you pick?!

[amel_chacra]

I am located in San Diego, CA. I am a Principal Curriculum Developer for ITBM, been with ServiceNow going on 7 years.

If I had to sing karaoke, I would need a lot of alcohol and would probably sing "Girl's Just Wanna Have Fun"

[Erin Dabbs]

Hi Everyone! I am Erin Dabbs, Curriculum Developer for ITBM and I have been with ServiceNow for a little over one year! I am located just outside of Washington DC in Maryland. If I had to sing karaoke, it would likely be a Metallica song! Welcome to the session today. 🙂

[Nithin21]

Hey,

I am in Bangalore, working as a consultant in EY.

[Mat10]

G'day! I'm Mat, PMO Analyst at the RACV based in Melbourne. When I sing karaoke I like to belt out Under the Bridge by the Red Hot Chilli Peppers.

[Howard Pope]

Northern Virginia, Howard Pope - Business Owner for ServiceNow Platform at FDIC.

Alter Bridge - Watch Over You

[maneesh_gupta]

Hello,

I am Maneesh from ServiceNow, where I have been for almost 2.5 years. I am a solution consultant and work mainly in the Financial Services Industry in Australia and New Zealand. I am happy to sing Karaoke but the bigger question is who will want to listen!!!