K24 – Now Learning - Adopting A Platform Owner's Mindset

[Riley Clampitt]

Welcome to Adopting A Platform Owner's Mindset at Knowledge 24 Now Learning Pre Conference Training!

We will be using this forum to:

• Connect – You are welcome to introduce yourself using the COMMENT button and share your role within your organization and what you hope to get from this learning experience.
• Ask and answer questions - Please post comments or questions here using the COMMENT button. Classroom staff will respond to the best of their ability.
• Share resources – Let us share resources and links that will be valuable for future reference.

Class Tool:

https://emprmanfellotto.service-now.com/qiplay?sysparm_stack=no

We will provide log in credentials at the beginning of class. 

[Fadi Haddad]

My name is Fadi Haddad and I am ServiceNow administrator at HRL Laboratories in California. I am eager and hoping to learn how to strategize for our ServiceNow in the future. A right path to future roadmap. 

[Brent MacAloney]

Hey everyone, I'm Brent MacAloney, ServiceNow Program Manager and Platform owner at the National Oceanic and Atmospheric Administration (NOAA)....ya know the people in the government who do weather forecasting and weather.  NOTE:  Don't blame me for the cold and wind today...I'm a meteorologist, but had nothing to do with it.  🤣

I've been doing this job since 2016.  We have over 20,000 users and 45+ applications on our platform.  I work out of Silver Spring, MD and live outside of Baltimore. 

Coming out of this class I'd like to learn some tips on being a better platform owner. 

[Beth Tanner]

I'm Beth Tanner and I lead a development and configuration team at the Foreign Service Institute of the Department of State. We are working toward evangelizing the use of ServiceNow in our organization and developing an overarching strategy for the platform.

[Chad Cook]

I'm Chad Cook, Director of Platforms and Integration with The Friedkin Group.  In addition to ServiceNow, I oversee our other SaaS platforms like Okta and Financial/HR integrations.  I'm always looking for ways to champion our platforms to work together across groups like HR, Finance and Operations.