K24 - NOW Learning - Performance Analytics Advanced (PAA)

[Micah Russell]

Welcome to ServiceNow Performance Analytics Advanced (PAA) at Knowledge24 Now Learning Pre-Conference Training!

We will be using this forum to:

• Connect – You are welcome to introduce yourself below. Share your role within your organization, what you hope to get from this learning experience, your LinkedIN, some fun fact about yourself, and whatever else is appropriate.
  
• Ask and answer questions - Please post comments or questions or answers. Classroom staff will respond to the best of their ability.
• Share resources – Let us share resources and links that will be valuable for future reference.

The book material for this sessions is hosted here:
https://servicenow.read.inkling.com/a/b/8baf519e936645068fb991b553d0b762/p/6fefe57ed5d745f3ab0fe3145... (This will be a dspecific user/pass combination. If this is your first time accessing Inkling you have been sent the login information in email.)

And this link is where you can claim a student instance. You will be provided a Reservation Code live in our session.
https://paa-may-6873-001-instructor.lab.service-now.com/sp?id=instance_reservation

•  

NOTE: Now Learning staff will stop monitoring this article on May 24.

[Micah Russell]

Welcome to ServiceNow Performance Analytics Advanced (PAA) at Knowledge24 Now Learning Pre-Conference Training!

We will be using this forum to:

• Connect – You are welcome to introduce yourself below. Share your role within your organization, what you hope to get from this learning experience, your LinkedIN, some fun fact about yourself, and whatever else is appropriate.
  
• Ask and answer questions - Please post comments or questions or answers. Classroom staff will respond to the best of their ability.
• Share resources – Let us share resources and links that will be valuable for future reference.

The book material for this sessions is hosted here:
https://servicenow.read.inkling.com/a/b/8baf519e936645068fb991b553d0b762/p/6fefe57ed5d745f3ab0fe3145... (This will be a dspecific user/pass combination. If this is your first time accessing Inkling you have been sent the login information in email.)

And this link is where you can claim a student instance. You will be provided a Reservation Code live in our session.
https://paa-may-6873-001-instructor.lab.service-now.com/sp?id=instance_reservation

•  

NOTE: Now Learning staff will stop monitoring this article on May 24.

[Micah Russell]

Hello Everyone
My name (as you no doubt have seen at this point) is Micah Russell

Over 8 years with ServiceNow and over a decade of technology training. I have held numerous roles in my IT career starting, as with a lot of folks, as a field tech. Just previous to ServiceNow I was a Service Desk manager. As part of that role I managed the system we used for our Incidents and Requests (and, well, everything) and was responsible for pulling stats out of it. That goes way back, we were using Crystal Reports back then. I don't know if I remember how to use Crystal Reports. Maybe my brain blocked it on purpose because what we are doing here in ServiceNow Performance Analytics is so much cooler.
Find me on LinkedIN www.linkedin.com/in/micahjrussell

[Micah Russell]

Over 8 years with ServiceNow and over a decade of technology training. I have held numerous roles in my IT career starting, as with a lot of folks, as a field tech. Just previous to ServiceNow I was a Service Desk manager. As part of that role I managed the system we used for our Incidents and Requests (and, well, everything) and was responsible for pulling stats out of it. That goes way back, we were using Crystal Reports back then. I don't know if I remember how to use Crystal Reports. Maybe my brain blocked it on purpose because what we are doing here in ServiceNow Performance Analytics is so much cooler.
Find me on LinkedIN www.linkedin.com/in/micahjrussell

[anna_scheib]

Hi Everyone! My name is Anna Scheib and I'm a curriculum developer here at ServiceNow.  This is my 11th year at the company and, believe it or now, most of that time I've actually spent building content for Performance Analytics. So if you've ever shared feedback on one of our Performance Analytics classes, chances are I have read it! Data is definitely a passion of mine, i love building metrics and using them to uncover insights. Happy to connect and chat about all things data - https://www.linkedin.com/in/annascheib

[mike_sherman]

Hi All - Mike Sherman here. I’ve been with Service Now for 12 years, starting as a consultant in our Customer Outcomes team, primarily for ITSM and Service Provider implementations. For the past 5 years I’ve been an application developer within the training organization developing our learning platforms and operations software (on ServiceNow of course). Prior to joining ServiceNow, I spent 20 years developing and architecting software systems or leading software teams in different industries. One common theme across my career is that it’s pretty easy to get large amounts of data into a system, but a lot more challenging to get it out in a way that is easily and meaningfully consumed by business stakeholders.

[Bill Davenport]

Hello all - Bill Davenport from Buffalo, New York.  Business Process Consultant and Implementation Specialist working with the ServiceNow platform since Aspen/Berlin in 2013.  Looking forward to upping my reporting/analytics game with this training.

[jeffrey fasher]

Hi Everyone

My name is Jeff Fasher over from the sunshine state of Queensland, Australia

Over 7 years with ServiceNow with a total of 20+ years in the technology ecosystem. I have been working in the telecommunications, networking, database and  AWS cloud etc .The ServiceNow space has been the fastest growing and evolving product I have worked with, and it just keeps getting better. Data is king and PA is an awesome tool to extract the best metrics for your business. enjoy!

visit me on LinkedIn www.linkedin.com/in/jeff-fasher

[jeffrey fasher]

Over 7 years with ServiceNow with a total of 20+ years in the technology ecosystem. I have been working in the telecommunications, networking, database and  AWS cloud etc .The ServiceNow space has been the fastest growing and evolving product I have worked with, and it just keeps getting better. Data is king and PA is an awesome tool to extract the best metrics for your business. enjoy!

visit me on LinkedIn www.linkedin.com/in/jeff-fasher

[Marc Roy]

Hello everyone, 

Marc Roy from Ontario, Canada. Started my ServiceNow journey in 2018. Looking forward to the course. 

[K Rice]

Hi all,

Kathy Rice from the great state of West Virginia.  I started working actively with ServiceNow in 2022 and have been on the business as well as the IT side of issue management for over 15 years.  I manage the team that is responsible for maintenance and enhancements on our ServiceNow platform.  I'm looking forward to learning more about performance analytics and how it can improve our reporting ability on metrics.  We do not have the full version yet but in taking the classes I can be better prepared for when we do.  Fun fact: Have an '03 Jeep TJ that I used to offroad.

LinkedIN

[aktt]

Hi everyone,

I'm Andrew Kim from Philadelphia, PA.  I started working in ServiceNow in 2017 and been in IT for over 16 years.

Day to day, my role is in IT Asset Management as an analyst.  We just received access to performance analytics and wanting to understand all the capabilities it has.

[Chuck Breath1]

Hi,

I'm Chuck Breath with Dell Technologies.  I'm a Program Manager supporting Dell Legal with ServiceNow.  I've been in the SN space for 12 years as both a customer and partner. 

Looking forward to the class!

[luisgonzale9858]

Hello everyone,

My name is Luis Gonzalez, 8 years of experience with ServiceNow. I recently moved to my new company in which I'm the platform owner and they are stating the ServiceNow journey, now they need to explore more reporting capabilities so that is why I'm here. (1) Luis Gonzalez | LinkedIn

[Trevor Jerue1]

Hello everyone,

My name is Trevor Jerue, from Columbia, South Carolina. 11 YoE in public sector IT, have been in the ServiceNow platform as an admin/developer since 2017. I'm looking forward to learning more about the inner workings of PA to take the implementation at my current company to the next level.

[jeffrey fasher]

[anna_scheib]

If you need a refresher, here is a super brief intro to Performance Analytis  with components and architecture: 
https://nowlearning.servicenow.com/lxp/en/pages/learning-course?id=learning_course&course_id=fd69026...

[Micah Russell]

Hello Everyone here is the Big Pic for PA. The only thing I would make a note of here is that now-a-days for visualizations we have the Platform Analytics Workspace as well.

 

[cmceuen]

Hello!  I'm Charles from Mississippi.  I have been using ServiceNow since 2022.  Looking forward to PAA!

[hmahmoud]

Hello everyone,

I know I'm a little late on the introductions, but my name is Haithem Mahmoud from Ridgeland, Mississippi. I am a System Analyst/Developer at C Spire and I have been on the platform for about 7 months! Looking forward to learning a lot at the conference and throughout this course! Feel free to link on LinkedIn! www.linkedin.com/in/haithem-mahmoud-447494159

[Shawn34]

Hi, 

 Shawn Bailey,  from West Virginia but live and work in Louisville Ky. I have been working with the platform for about 10 years.  I was part of the original implantation team at our company over the last 5 years.  My area's of focus are legal services delivery,  reporting (duh). Knowledge, Employee center / service portal along with user experience.  

[davidslin]

Hello everyone,

My name is David Lin, from Seattle, WA. Worked in public sector IT for the last eight years, have been in the ServiceNow platform since 2015 and am a reporting and performance analytics power user for my organization. I'm looking forward to learning more about PA.

[jeffrey fasher]

condition builder v2 as shown by micah (not currently in our doc's)

https://www.servicenow.com/community/developer-forum/condition-builder-v2-in-istanbul/m-p/1580998

All directory attributes

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/reference-pa...

[jeffrey fasher]

Check out the left join option for database views as well

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/use/reporting/task/exam...

[jeffrey fasher]

Check out Function field capability on List reports, to formulate a new field from existing field data

https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/reporting/concept/function...

[davidslin]

It was mentioned in class that because of PA we access to external import in reporting. Our instance has both PA and the Reporting modules enabled. 
If an user only has access to the reporting module will they still be able to use the external import feature?

[jeffrey fasher]

How to create a report based on data from an external Excel Spreadsheet

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722420

you need report_admin or pa_admin as min role to create

[jeffrey fasher]

The Gregorian calendar is the calendar used in most parts of the world.^[1][a] It went into effect in October 1582 following the papal bull Inter gravissimas issued by Pope Gregory XIII, which introduced it as a modification of, and replacement for, the Julian calendar. The principal change was to space leap years differently so as to make the average calendar year 365.2425 days long, more closely approximating the 365.2422-day 'tropical' or 'solar' year that is determined by the Earth's revolution around the Sun.

[jeffrey fasher]

report function fields

Create a virtual field that is calculated only when the report runs, can only be used by the report it is created in

however, a great no-code option 

please note, database views are not currently supported

https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/reporting/task/configure-f...

this property controls if you can have function fields

Configure a system property to remove the ability to create function fields in the Report Designer.

Before you begin

Role required: admin.

Procedure

1. Navigate to All > sys_properties.list.
2. Search for the property glide.report.enable_function_field_ui.
3. Select the property's name to open its form.
4. Set the property's value to false.
5. Select Update.

Result

The option to configure function fields does not appear in the Report Designer for any use

[jeffrey fasher]

instance tools (scope and update set)

create a system property

name = glide.ui.next_experience.instance_tools_disabled

type = true | false

value = false

Support KB on the applicator selector only showing recently selected applications

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1567085

[anna_scheib]

Several sessions later in the conference cover things like roadmap, migration, and integrations.

In addition, Product Experts are available to answer questions anytime on the Expo floor.

[jeffrey fasher]

Preparing for the CAS-PA exam 

https://nowlearning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-a...

[anna_scheib]

For those who want to learn more about Formula Indicators, here is a free, on-demand self-paced training - https://nowlearning.servicenow.com/lxp/en/now-intelligence/formula-indicators-overview?id=learning_c...

[K Rice]

@Micah Russell / @anna_scheib / @jeffrey fasher  Will any of these sessions or their content/presentations be available after Knowledge '24 if we weren't able to attend the session?

K24 PA Sessions