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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Converting an Issue Triage to an Issue in GRC - Guru needed please When working with an i... Read More Developer forum CI Location Field Script I have a question regarding the location field for some of my company's Configurati... Read More Developer forum On-Call Schedule an absence and the Catch-all We are using ServiceNow On-call schedule for receiving calls and most of it functio... Read More Developer forum Data Visualization Trend by Week - bring back legacy week ending 'date' vs. week# on x-axis Classic Reports popula... Read More Developer forum How to merge two GlideAjax calls onLoad into one I've got two functions within my script include:retrie... Read More Developer forum PDI - "Last Used" isn't resetting Hello....anyone else having their PDI "last used" not reflecting the actual last us... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More Federal and U.S. Public Sector SNUG ServiceNow Government Forum 2026: Watch On-Demand Government Forum is over. The Insights are just gettin... April 15-July 15, 2026 5:00 AM Virtual Read More GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More SAM events ServiceNow Exchange: [EMEA] Software Asset Management Office Hours Welcome to our dedicat... July 7, 2026 12:00 AM https://info.servicenow.com/ServiceNowExchange-IT-Solutions-academies.html?cid=losn:com Read More ITSM events ServiceNow Exchange: Get Started With Simplified Change Admin Experience Join us live for a fir... July 7, 2026 8:00 AM https://info.servicenow.com/ServiceNowExchange-IT-Solutions-events.html?cid=losn:com Read More Intelligence & ML events ServiceNow Exchange: AI Academy - AI Agent Adoption Office Hours Whether you’re current... July 7, 2026 8:30 AM https://info.servicenow.com/LiveOnServiceNow-PlatformAcademies.html?cid=losn:com Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Activity in Developer

Resolved! How to hide the Quantity field on a Catalog Item form in ServiceNow?

Hi Community,I have created a custom catalog item, and I want to hide the Quantity field from the catalog request form (the form shown when a user opens the catalog item and submits a request).I noticed that there is a Portal Settings option under th...

  • Question

Converting an Issue Triage to an Issue in GRC - Guru needed please

When working with an issue triage record (IST) I have walked through the record and populated the Configuration Item.  When walking through the Analyze, Review and final Close Triage and then it creates and IPT record.  I'm not seeing the Configurati...

  • Question

ServiceNow System Clone Process

Purpose? The purpose of this document is about ServiceNow Clone Process, Frequency, Pre-requisites and Checklist elements to be followed pre & post clone.   Clone Process System Clone process is to copy everything in a database from one environment t...

  • Article
  • Instance Configuration
  • Multiple Versions
  • Upgrades and Patches

Why Is My Choice Field Showing in Blue? Real Causes, Real Fixes

  Why Is My Choice Field Showing in Blue? Real Causes, Real Fixes Choice Fields Transform Maps Import Sets Data Quality Scoped Apps Applies to: All supported ServiceNow versions • Task-extended and custom tables If you have spent enough time in Serv...

  • Article

Stuck on PDI Waitlist Zurich Region for 15 Days – Need Help

Hi everyone,I requested a Personal Developer Instance (PDI) 15 days ago and selected the Zurich region. My portal dashboard still shows the "Waitlisted for instance" message, and I haven't received any updates.I am currently building a custom applica...

  • Question

Resolved! GlideAjax returning null from Script Include

I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...

  • Question

CI Location Field Script

I have a question regarding the location field for some of my company's Configuration Items (CIs) under the `cmdb_ci_list`. I posted about this issue on the ServiceNow Developer Forum [here](https://www.servicenow.com/community/developer-forum/the-lo...

  • Question

Personal Developer Instance (PDI) Still on Waitlist After 10 Days

Hello Team,I requested a Personal Developer Instance (PDI) through the ServiceNow Developer Portal around 10 days ago. Since then, my request has remained on the waitlist with the message:"You're waitlisted for an instance. You'll receive an email as...

  • Question

How to merge two GlideAjax calls onLoad into one

I've got two functions within my script include:retrieveGroupWideField: function() {        //Setup the parameter for the selected Business Application        var busApp = this.getParameter('sysparm_app');        //Setup the boolean variable for chec...

  • Question

PDI - "Last Used" isn't resetting

Hello....anyone else having their PDI "last used" not reflecting the actual last used time? Last week it showed 3 days, and this morning it was 7 days, despite accessing it regularly, and considering how long I was waitlisted for it, I really didn't ...

  • Question

Multiple Choice

Hello, I created a multiple choice field on the catalog item below and I want the user to be able to select more than one option.  I made the variable type "multiple choice" and I added the question options, but I can only select one choice.  Can you...

  • Question

Publish Button on Knowledge article

Hi all,Publish button is not visible on Knowledge Article in service operations workspace, but it appears in native UI. How to make it visible again in service operations workspace?  

  • Question

SMTPSender: no recipients, email send ignored

Hi all, i am trying to compose a mail from change request / Incident. The email is Ignored. I am pasting the error that I am receiving. It is only for two mail ID's and I was told that those are DL's. I have checked blocked mails also.   

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