Developer

Instance A to B Works, but Instance B to A Fails with 401 Unauthorized

Hi Community, I am working on an Incident integration between two ServiceNow instances using REST Messages and a Scripted REST API. Current Status: - Instance A to Instance B is working successfully.- Incidents are created correctly in Instance B.- S...

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Why does the Dependent Field work for Company but not Department in ServiceNow?

Hi Community,I’m trying to understand how the Dependent field works for reference fields in ServiceNow.On the Incident table, I configured the Caller field (caller_id) to depend on Company, and it works as expected.However, when I change the Depende...

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Migrate Jira–ServiceNow Integration to OOB Jira Spoke with OAuth 2.0

Hi ALL, We are currently planning to transition our existing custom Jira–ServiceNow integration to the Out-of-the-Box (OOB) Jira Spoke (Integration Hub) and upgrade our authentication mechanism to OAuth 2.0. I’d appreciate guidance from the community...

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My Personal Developer Instance (dev404462) Is Always Offline — Wake Instance Button Missing

Title: My Personal Developer Instance (dev404462) Is Always Offline — Wake Instance Button MissingHello ServiceNow Community,I am facing an issue with my Personal Developer Instance (PDI).Instance details:Instance name: dev404462Instance URL: https:/...

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PDI dev295777 Offline - 502 Bad Gateway

Hello ServiceNow Community,My Personal Developer Instance (dev295777), running the Australia release, has been showing Offline for several hours.When I open the instance URL, I receive a 502 Bad Gateway error (snow_adc). I have tried refreshing the i...

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Australia PDI is offlne

Hi Community, My Australia PDI is currently offline, and attempting a refresh is not bringing it back online. What options do I have to recover it? Also, if I ultimately decide to release this instance and request a new one, is there any way to migra...

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Instance Offline need help to recover it back

help me to get from offline to online

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Guide on learning servicenow mobile app

Hi Community!i have completed mobile development essentials course on now learning. but still i am low on confident. kindly suggest me a path of learning this servicenow mobile development. i am pretty much confused..

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Customizing AWA Presence Color to Orange for "Busy" State when Work-Item Checkbox is Enabled

Hi all,I'm working on configuring Advanced Work Assignment (AWA) presence states and workspace agent availability.To meet our business needs, we’ve set up a custom configuration allowing agents to continue receiving work items even when they are mark...

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Otto / EmployeeWorks / Slate - Kicking the tires in a PDI?

Is it possible to try to configure Otto / EmployeeWorks / Slate in a PDI, if so how would that be done?

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Auto refresh of Change conflicts

Hi, Is there a way to automatically refresh the change conflict like to auto run every Thursday instead of manually refreshing it? Thank you

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My developer instance is offline

Need help

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Resolved! How to find where a custom flow action is used

Hi. If I create a custom Flow Action in Flow designer, I might use this action in numerous Flows and Subflows.Where can I find which Flows and/or Subflows that use this custom action later on.I have not been able to determine which table it is stored...

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Form component showing form section twice in UI Builder

I am trying to solve a gap in ServiceNow mobile functionality and I have run into an issue that I can't figure out. To get our IT staff to use Now Mobile Agent while they are in the field, they need to be able to update catalog task variables. Servi...

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return false is still allowing form submission

I have a CI with a question that, when answer is 'No' the form should fail at submission with an alert or error message (I have tried both). Does anyone see why it is submitting even though I have 'return false'? function onSubmit() { // Replace '...

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