K24 - Now Learning - Service Portal Fundamentals (SPF)

[Lisa Shuman]

Welcome to Service Portal Fundamentals (SPF) at Knowledge24 Now Learning Pre Conference Training!

We will be using this forum to:

• Connect – You are welcome to introduce yourself using the COMMENT button and share your role within your organization and what you hope to get from this learning experience.
• Ask and answer questions – Please post comments or questions here using the COMMENT button. Classroom staff will respond to the best of their ability.
• Share resources – Let us share resources and links that will be valuable for future reference.

NOTE: Now Learning staff will stop monitoring this article on May 24.

[shalini44]

Hi Lisa, good morning!

I have the ebook on my account. How can I access it on my iPad? I downloaded the Inkling app as instructed in the email that I received today. The app needs the company code. What should I enter here. 
Thanks,

Shalini

[Naresh2191]

Hi Lisa,

Good evening!

Is there any link to attend for virtual class instead of in-person class.

Thanks,

Naresh.

[hanshornstein]

@Naresh2191 : This is a paid in-person only class being offered in association with Knowledge 24 in Las Vegas. If you're looking to register for a future virtual class (whether Service Portal Fundamentals or another class), please visit Now Learning.

[hanshornstein]

I'm Hans Hornstein, I'm the secondary instructor for this session, and will be helping monitor this article and comments. Please keep in mind that this is not a private thread, and is publicly available on the Community site. That said, introduce away!

I'm based in San Diego, I've been with ServiceNow since 2018, and it's nice to meet you all!

[hanshornstein]

@shalini44 : If you're still having issues accessing your Inkling book, please ask one of the TAs or myself in class and we can try to help you.

[RobertHayton]

Good morning Party People!!!!

I'm amazed in my grogginess that i was able to not only wake up this morning but, navigate my way to this page.

[hanshornstein]

For those interested in the JSON that can go into the Quick Start Config field on the Portal record, the following link to docs about the Branding Editor has an example of how to expose settings within the Branding Editor using the Quick Start config : Configure Portal Branding

The following JSON is provided as an example:

[{
	"tagline": {
		"table" : "sp_instance",
		"sys_id" : "34fe3d96cb20020000f8d856634c9cf4",
		"field" : "title"
	},
	"hero_background": {
		"table" : "sp_container",
		"sys_id" : "be98a8d2cb20020000f8d856634c9c63",
		"field" : "background_image"
	}
}]

This JSON exposes the "Title" value of the Widget Instance with the listed sys_id as able to be changed through the Branding Editor, instead of having to go to the Widget Instance Options themself. It also exposes the "background_image" field of the Container listed -- again, allowing a Portal owner to adjust that value without diving deeper than the Branding Editor.

[hanshornstein]

For those of you interested in the specific "flavor" of CSS used in Service Portal development (that is, SCSS), there is a Service Portal SCSS Primer article within Docs (link provided) that can be a starting point, which itself has a link to an external reference. Hope this helps!

[Keith14]

Is there a list of OOB widgets?  (And what they do?)

[hanshornstein]

If you wish to pursue a deeper dive on the "Bootstrap" page design framework we mentioned in class when designing Pages for Service Portals, there is documentations for the version we use (3.3) on the Bootstrap Site.

[hanshornstein]

@Keith14 : not a fully comprehensive list, but the best one we have will be available in the Widget Library docs article that we will be discussing in Module 3.

[shalini44]

If a knowledge base is created as a Scoped Knowledge Base under HR scope, can it be shown in  Services portal or employee service center? 

[SK Chand Basha]

Time to rock and roll, let's kick it into high gear!

Certification link:-

https://servicenow.swoogo.com/knowledge24certification/5464966

[hanshornstein]

The hierarchy  we were discussing for CSS generally can be considered as follows, starting with most general and going to the most specific:

Theme > Portal > Page > Container > Row > Column > Widget

[jessi_graves]

[hanshornstein]

As mentioned, here is a link to the Docs article about Enable or Disable Global Header Options, which includes examples of the JSON settings that can be applied to your Header Menus

[morbi13]

Question: How to determine if a widget was cloned from another widget. 

Answer I found: There are Widget Clone -> Parent and Widget Clone -> Child related lists that will show this information.

To see these related lists:

1. Navigate to a widget record then Context menu > Configure > Related Lists

1. Add the Widget Clone -> Parent and Widget Clone -> Child related lists

1. Back on the widget record, scroll to the bottom to see two new Widget Clones lists. One showing the parent widget, if any, and the other showing the child widget, if any.

[morbi13]

Question: How to enable user-controlled favorites on a portal like the Employee Center portal has?

Answer I found: There is an Enable favorites setting within portal records that can be checked.

If you do not see this setting checkbox within the portal record:

1. Navigate to a portal record then Context menu > Configure > Form Layout

1. Add Enable favorites then click Save

1. Now just check the Enable favorites box. This seems to automatically add a heart icon for favorites in the header menu of that portal.

[hanshornstein]

As promised, the link to the Docs article about CSS Variables for Theming your AI Search experience: 
Theming for AI Search in Service Portal 

[hanshornstein]

Some links to some of the classes available on Now Learning that we mentioned during the class session:

UI Builder Fundamentals

Introduction to Employee Center

Employee Center Essentials 

AI Search: Indexing

AI Search: Explore AI Search with a Hands-on Lab

And a learning path that may be of interest, leading to an accreditation:

Employee Center Implementer (Learning Path)

[cjguzman]

Can announcements be automated through a catalog item?  Looking to allow a group of approved users to submit announcements that will go through an approval workflow before being published. 

[hanshornstein]

@cjguzman: Yes - Catalog Items in the service catalog are associated with Flows or Workflows, either of which can put approval requirements and automation around the creation of an Announcement record.

[GanapathyV]

Hi Lisa, I hope you are doing well, Kindly share me the Service now Fundamental study material to understand the basics.