K24 – Now Learning - Software Asset Management Fundamentals

[Andrew Bittan]

Welcome to Software Asset Management Fundamentals at Knowledge24 Now Learning Pre Conference Training!

We will be using this forum to:

• Connect – You are welcome to introduce yourself using the COMMENT button and share your role within your organization and what you hope to get from this learning experience.
• Ask and answer questions - Please post comments or questions here using the COMMENT button. Classroom staff will respond to the best of their ability.
• Share resources – Let us share resources and links that will be valuable for future reference.

NOTE: Now Learning staff will stop monitoring this article on May 24.

⚠️ For students that will be present at K24 Pre-Con event, it is recommended to use a personal laptop (not work issued) to avoid any VPN or connection issues.  It is highly recommended to bring a portable monitor or tablet to view the eBook.  If your laptop does not have a standard US plug, consider ordering a US based compatible power adapter for your laptop. 

*this forum will be monitored starting on May 4th, 2024.

[SunilKumar_P]

Hello,

I am Sunil Kumar Pallipoina working as Senior ServiceNow Lead in Qualibar. I have mostly worked on ITSM modules and Integrations and looking forward to excel SAM.

Could you please share me the resources that can help me to learn and excel in SAM?

Regards,

Sunil

[blist]

I am looking for a bullet list of steps to manually create a software asset.  My company cannot use discovery due to our business model and therefore all CI's and Assets need to be imported or created manually. 

Many thanks in advance.

[Daniel Bruton]

What is the process or request to trigger publisher packs to be updated? From what I have seen on the news and web.  Oracle has gone to a per core and possibly more complex past the core count.

[SK Chand Basha]

Certification Link:-

https://www.servicenow.com/community/training-and-certifications/knowledge-sources-to-go/ta-p/231013...

[letigutierrez]

Is there any AI around Flow Designer to verify code?

[letigutierrez]

Is there an SN AI to export info from a PO and auto fill a Vendor Contract?
Also, is there a beta AI group I could be added to?

[letigutierrez]

@blist - to add these items you first need to add them to your catalog/have them listed as a vendor > create a Purchase Order with the software quantity, attach necessary info like PO > Assets Tab > youll see lines for each item by the quantity you submitted, from there you can add your preferred asset name and add the actual license key if its unique using the little book icon next to the Receiving Rights field when receiving the PO. I recommend reviewing Lab 4.5: Source and Receive a Software Request and can likely figure out the specifics for your environment with that as an example.

[ppaannkkaaj]

Software Asset Management (SAM) is a collection of practices designed to effectively manage and optimize the software used by an organization. It ensures software is deployed, licensed, and used compliantly, saving costs and minimizing risks.

Understanding SAM fundamentals empowers businesses to:

• Track software licenses and usage efficiently.
• Maintain software compliance with vendor agreements.
• Optimize software spend by identifying underutilized licenses.
• Mitigate security risks associated with unauthorized software.

While popular institutes like CETPA Infotech, Ducat, Croma Campus focus on Software Testing Training, their understanding of IT landscapes can be valuable for professionals seeking to implement strong SAM practices within their organizations.