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Lab files for Customer Service Management (CSM) Fundamentals On Demand

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vidhya_mouli
Tera Sage

‎02-14-2024 01:38 AM

I am trying to do this course on Now Learning but not sure from where should I download lab exercises for this course. Any help will be appreciated.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 01:40 AM

Hi @vidhya_mouli 

 

Did you check in Labs instance under knowledge (self service) or in stories. I am sure you will get institution for same. Go through training step by step and in intial step you will get the answer for sure. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-14-2024 01:40 AM

Hi @vidhya_mouli 

 

Did you check in Labs instance under knowledge (self service) or in stories. I am sure you will get institution for same. Go through training step by step and in intial step you will get the answer for sure. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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vidhya_mouli
Tera Sage
In response to Dr Atul G- LNG

‎02-14-2024 03:32 AM

Found it under KB. Usually it will be under story, but this time it was bit different.

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JordV
Tera Contributor

‎09-06-2024 07:41 AM

Hi,

What should I do when this documentation isn't available in my instance?
Lab info:

JordV_0-1725633638991.png

My Lab instance for SN:

JordV_1-1725633679643.png

 

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rauldacosta
Tera Contributor
In response to JordV

‎09-22-2024 04:09 PM

Is it possible that you are looking at the wrong book?

There is CSM Essentials and also Customer Service Management implementation. I confused both books at the beginning.

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