Hi @bvanarse
Learning credits are allocated by the company or organization where you work. It’s best to reach out to your manager for assistance. Alternatively, you can log a learning case with the team for help.
Ahoy @bvanarse,
the points you refer to are not learning credits, it's ranking as per your SN University activity.
When you complete any training, there are some points added to your profile. E.g. completion of Service Portal Fundamentals gives your 960+ points (there are dependencies with other sub-courses):
Refer to this article Getting started with ServiceNow ranks and points: both points from SN University, passing your exams (CSA, CIS, CAD,micro-certs ...) and activity in this Community gives you points. The breakdown can be found here:
| Learning Activity | Points | Keys |
| Complete Learning Content | 1 / min | - |
| Complete Onboarding Module | 50 | - |
| Survey Response (course or event) | 50 | - |
| Learning Anniversary (active) | 100 / year | - |
| Complete a Career Journey Level | 300 | - |
| Complete a Learning Path | 300 | - |
| Earn a Suite | 300 | - |
| Complete a Delta Exam | 300 | - |
| Earn an Accreditation | 1800 | - |
| Earn a Micro-Cert | 1800 | - |
| Earn a Mainline Certification | 5000 | 1 |
| Community Activity | Points | Keys |
| Helpful Received | 30 | - |
| Blog Article Published | 240 | - |
| Accepted Solution | 180 | * |
| Rising Star | 6000 | 1 |
| Community MVP | 10,000 | 3 |
| Exclusive Program | Points | Keys | Criteria |
| Certified Technical Architect | 7500 | 2 | Qualified Individuals Only |
| Certified Master Architect | 10000 | 3 | Qualified Individuals Only |
Collected points mark your ranking:
While the learning credits are something else: Your Guide to Learning Credits (LCs)
Let me know if it answered your questions
