Mainline certificates lost after Email ID merge procedure

abhijitjosh
Kilo Explorer

yesterday

Dear Members,

I recently created a ticket to move my certificates from my old company's email id to my personal account. The ticket was completed, however only accreditations and micro certificates were moved to new email id, but all mainline certifications were not. I wrote a few times to web_support@servicenow.com however there is no response yet. Can you please suggest which forum I need to address this issue to?

 

Regards,

Abhijit Joshi.

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3 REPLIES 3

PrashantLearnIT
Tera Sage

yesterday

Hi @abhijitjosh 

 

I also don't see my older completed certifications under My Exams; we have to wait as this is happening for all, we will see that in upcoming changes.

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Nilesh Pol
Kilo Sage
Kilo Sage

12 hours ago

Hi @abhijitjosh you can verify you certification under My Achievements -> My credentials on ServiceNow University  

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Dr Atul G- LNG
Tera Patron
Tera Patron

11 hours ago

Hi @abhijitjosh 

You should now be able to access the new learning platform using your new email ID. If the issue persists, it would be better to log a case instead of sending an email.

If you are referring to my exam, the previous certificates are currently not available, and it may take some time for them to reflect. Please log a case to get this clarified.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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