Micro certification

Tbostic215
Tera Contributor

Hello everyone, I'm having trouble with the "Platform User" task. I'm going to "Impersonate" and the icon does not change it stays the same "System Admin. I went through the whole task with the title still remaining "System Admin and I also changed browsers and that wasn't the issue either.  Need Help!!! Thank you

10 REPLIES 10

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Tbostic215

It can be a lab issue,  are you able to validate the task and it's pass or fail?

 

Might be logout n login again will work along with cache.do

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi @Dr Atul G- LNG , 

I cleared the cache. Yes, I validated the lab and it says failed and I have tried numerous times same outcome. 

Hi @Tbostic215 

 

Please share some screen shot? Hope you are in lab instance not on PDI. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Simon Hendery
Mega Patron
Mega Patron

Hi @Tbostic215 - are you seeing something similar to the attached screenshot?

 

Search for and click on 'Platform User' so that user is highlighted with double lines, then click the bottom-right button.