Micro certification
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07-17-2024 09:30 AM
Hello everyone, I'm having trouble with the "Platform User" task. I'm going to "Impersonate" and the icon does not change it stays the same "System Admin. I went through the whole task with the title still remaining "System Admin and I also changed browsers and that wasn't the issue either. Need Help!!! Thank you
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07-17-2024 08:00 PM
Hi @Tbostic215
It can be a lab issue, are you able to validate the task and it's pass or fail?
Might be logout n login again will work along with cache.do
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-18-2024 01:09 AM
Hi @Dr Atul G- LNG ,
I cleared the cache. Yes, I validated the lab and it says failed and I have tried numerous times same outcome.
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07-18-2024 06:39 AM
Hi @Tbostic215
Please share some screen shot? Hope you are in lab instance not on PDI.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-17-2024 08:07 PM
Hi @Tbostic215 - are you seeing something similar to the attached screenshot?
Search for and click on 'Platform User' so that user is highlighted with double lines, then click the bottom-right button.