Micro certification
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07-17-2024 09:30 AM
Hello everyone, I'm having trouble with the "Platform User" task. I'm going to "Impersonate" and the icon does not change it stays the same "System Admin. I went through the whole task with the title still remaining "System Admin and I also changed browsers and that wasn't the issue either. Need Help!!! Thank you
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07-18-2024 01:07 AM
Yes my issue looks something like that. I can not search "Platform user" when I go to the search but other names pop up like in the attached screenshot.

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07-18-2024 12:05 PM
Ok, are you typing 'platform user' into the search bar where it says 'Search for a user'?
And you're using the specific lab instance supplied for the course, not your own personal developer instance?
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07-18-2024 12:10 PM
Yes I’m typing “Platform User” into the search. And I click on instance to take me to the assignment and log in with the credentials they provide in the email. With the user name “admin” and the password that’s provided.

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07-18-2024 01:17 PM
Hi @Tbostic215 - just to check you're using the right instance, try clicking on the 'Open My Instance' button from within the course (see atttached screenshot). If you do that, you won't need to log in to the instance.
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07-18-2024 12:23 PM
Hi Tbostic215,
I have faced the same issue. Please logout and sign in back after clearing the cache.
Thanks