My lab is not working anymore

[kristinschm]

I am currently working on the Adminstration Fundamentals course and therefore got an instance to do the lab activities. Usually, after a certain time of not working in the instance, it falls asleep and can be waken up in 20-60minutes. But since yesterday, it does not wake up anymore, even though it is still running. How can I move on with my lab activtities? Thank you so much in advance!

[Dr Atul G- LNG]

Hi @kristinschm 

I understand it can be frustrating, but if you request a new lab instance, your previous work will be lost. This means that if any next activity depends on what you’ve already done, you’ll need to redo it. So, it’s better to log a Now Learning case first and see if the team can help.

[kristinschm]

Thanks for your quick reply. How do I log a Now Learning?

[Dr Atul G- LNG]

Go to learning.servicenow.com

and follow the instructions. 

[rajumunta]

On your Now Learning/ServiceNow University page click on the Help Center. You should be able to see a button 'Create a Case'. You can select On Demand Courses/Training as the Category followed Simulator or Lab Instance Error option and provide necessary details.

If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’.