Common issues specific to Navigation & Access tasks:
The validation is often very literal. For example, if the task asks you to favorite a module or pin an app, the validator checks for an exact match — including the specific module name and the user session state. If you navigated away or the favorites didn't persist, it fails.
A few things to double-check depending on what the task is asking:
- Are you on the correct UI? Make sure you're in the Next Experience (Polaris) UI and not the classic UI. The URL should not have
nav_to.do in it.
- Impersonation — If the task requires you to be logged in as a specific user (like System Administrator or a particular role), make sure that's still active when you validate.
- Filter navigator vs All menu — Some tasks are picky about whether you used the "All" menu or the filter navigator to access something.
- PDI state — If you're on a PDI, sometimes the instance needs a moment to sync. Try logging out, logging back in, and re-doing the steps immediately before validating.
- Browser zoom — Make sure your browser zoom is at 100%. Some validators interact oddly with non-standard zoom levels.
