Next experience navigation and access task

[ShaquilleP]

For whatever reason I don’t think the page is display what it should be. I attached what the page displays when. Connecting to instance. I’m not able to impersonate user, et.  This is the first task

Task Instructions:

1.	Navigate to the User Menu (select the System Administrator avatar in the top right corner).
2.	Select Impersonate user.
3.	Locate and select Platform User [platform.user].
4.	Complete the impersonation request by selecting the Impersonate user button.
5.	Select and pin the 'All' menu so it is always present as you walk through tasks. (Important Tip:  If you collapse your browser window or modify its sizing, the All menu may be hidden. Simply expand the browser for the pinned All menu to display again.)
6.	Navigate to Self-Service > Knowledge, notice there is only one article.
7.	Favorite the Knowledge module in order to easily locate it again in the future.
8.	Ask yourself: what applications are available to you as the Platform User?

[Community Alums]

HI @ShaquilleP ,

You will need to click on the profile image and select the option to impersonate user:

[Dr Atul G- LNG]

Hi @ShaquilleP 

Look like your instance is not fully loaded and you are getting this score, Try to logout and log back. After that go to the user profile

And follow the steps.