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Next Experience, Navigation, and Access ​Task

prakashkuma
Tera Contributor

‎07-24-2025 05:38 PM

Hi community,

I just started today my Now Learning path and on the first Simulated Task, I have an issue.

I started the instance and was using as admin, but once I got to the Next Experience, Navigation, and Access ​Task, I follow the steps, impersonated an user  and made the task steps. Validation failed.

Did you perform these tasks as Platform User [platform.user], make sure you are not Admin user? did ...

So I terminated the Instance, burned one already and started a new one, where I follow the steps from start and even so, the validation keeps failing.

 
kindly help me out in this issue.
Regards,
Prakash
 
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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-25-2025 06:44 AM

Hi @prakashkuma 

There’s no need to terminate the incident when you're logged in as an admin. Just go to the user profile and impersonate a platform user who already exists in the system."

 

DrAtulGLNG_0-1753450997796.png

DrAtulGLNG_1-1753451039546.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Nikhil Bajaj9
Tera Sage

‎07-25-2025 08:46 AM - edited ‎07-25-2025 08:47 AM

Hi @prakashkuma ,

 

In your screnshot you have impresernated as Able tuter while you need to impressnate as Paltform user, this is the reason of error. Please impersonate with Platform user and it will be ok.

 

If my answer helped you in anyways, please marj it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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