Next Experience, Navigation, and Access Task
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07-24-2025 05:38 PM
Hi community,
I just started today my Now Learning path and on the first Simulated Task, I have an issue.
I started the instance and was using as admin, but once I got to the Next Experience, Navigation, and Access Task, I follow the steps, impersonated an user and made the task steps. Validation failed.
Did you perform these tasks as Platform User [platform.user], make sure you are not Admin user? did ...
So I terminated the Instance, burned one already and started a new one, where I follow the steps from start and even so, the validation keeps failing.
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07-25-2025 06:44 AM
Hi @prakashkuma
There’s no need to terminate the incident when you're logged in as an admin. Just go to the user profile and impersonate a platform user who already exists in the system."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-25-2025 08:46 AM - edited 07-25-2025 08:47 AM
Hi @prakashkuma ,
In your screnshot you have impresernated as Able tuter while you need to impressnate as Paltform user, this is the reason of error. Please impersonate with Platform user and it will be ok.
If my answer helped you in anyways, please marj it- solution accepted.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj