Now Learning Blog – Did you suffer FOMO during Knowledge?

[Julie7]

If you wished you could have experienced all the amazing lab content offered during Knowledge 2021, but didn’t have a Knowledge Connect pass, well today is your day!  All 35+ awesome Knowledge 2021 labs are now available for you to experience.  Keep reading to see what topics were covered, organized by ServiceNow product offering. 

Analytics, Intelligence, and Reporting Labs 

K21 Accelerate Incident Resolution for Agents using AI/ML and Flow Designer 

K21 Get Started with Natural Language Queries (NLQ) 

K21 Get Started with Natural Language Understanding (NLU) Workbench 

K21 Get Started with AI Driven Employee Conversational Experiences 

DevOps Labs 

K21 How to Automate Change Management with ServiceNow DevOps 

Field Service Management Labs 

K21 Create a Seamless Customer Experience with Field Service Management 

K21 Extend Your Existing ServiceNow Investment with Field Service Management 

Governance, Risk and Compliance Labs 

K21 Automate Application Risk and Control Identification with IRM 

K21 Explore Business Continuity Management with ServiceNow 

Human Resources Service Delivery Labs 

K21 Create Amazing Experiences for Employees with Campaigns and Listening Posts 

K21 Unlock Employee and Manager Productivity with Journey Accelerator 

K21 Scale Enterprise Service Management with Universal Request 

K21 Manage an Efficient Workplace with Workplace Service Delivery 

IT Asset Management Labs 

K21 See How Hardware and Software Asset Lifecycle are Better Together 

K21 Leverage the new Quebec Software Asset Management Features 

K21 Get Started with the New Quebec Hardware Asset Management Features 

IT Business Management Labs 

K21 Align Business and Drive Decision Making with Application Portfolio Management 

K21 Scale Work from Traditional to Agile Methods with IT Business Management 

IT Operations Management Labs 

K21 Import CMDB Data Safely Using IH-ETL 

K21 Drive Value with Common Service Data Model (CSDM) 3.0, CMDB, and Service Graph 

IT Service Management Labs 

K21 Change the Game with Password Reset for Modernized IT Experiences 

K21 Now Anyone Can Create Catalog Experiences 

K21 Achieve Velocity at Scale with Multimodal Change 

Legal Service Delivery Labs 

K21 Deliver Enterprise Legal Services at Speed 

Now Platform Labs 

K21 Get Started with AI Search 

K21 Get Started with Mobile Studio 

K21 Integrate Two Instances with the ServiceNow Remote Instance Spoke 

K21 Define a Domain Architecture, Data Separation, and Cross-Domain Intelligence 

K21 Create Cards and Templates with Mobile Card Builder 

Security Operations Labs 

K21 Design a Security Playbook with Flow Designer and IntegrationHub 

K21 Build Smarter Security with MITRE ATT&CK 

K21 Speed up Your Remediation Process with Vulnerability Response 

K21 Handle Security Incidents in ServiceNow 

Telecommunications Service Management Labs 

K21 Get Started with TSM and Order Management for Telecommunications