If you missed any of my blogs over the past three months – fear not – this entry will recap all the ServiceNow training and certification awesomeness from the past quarter.
Instructor-Led to On Demand Conversions
- Newly converted from Instructor-led Training, Performance Analytics (PA) Advanced on demand, allows you to take your historic trends analysis to the next level with sophisticated reporting and performance analytics skills. https://bit.ly/3fxUKAS
Rome Applications
- If you are a ServiceNow practitioner working with the Healthcare and Life Sciences Service Management Core Application, then check out our new 7-hour on demand course, Healthcare and Life Sciences Service Management Essentials, today! https://bit.ly/3nbDBBe
- Field Service Contractor Management Essentials is comprised of a really detailed real-world scenario. Follow along as the "Field Titans" System Administrator - and other personas - set up, configure, and use the Field Service Contractor Management application to onboard/offboard external field agents and managers and to manage external work order tasks for a wind farm installation project. https://bit.ly/3HiPcGE
- Learn more about two new courses, Alignment Planner Workspace Fundamentals, and Alignment Planner Workspace Implementation. we've developed around ServiceNow Alignment Planner Workspace - an end-end integrated experience for IT Business Management (ITBM), that arrived with the Rome Release. https://bit.ly/3sM2aH7
- Process Optimization Essentials, a new course to round out your ITSM curriculum is now live! Check out my blog to learn more: https://lnkd.in/e_pkcxWq
- If you are looking to unleash the power of ServiceNow by using Performance Analytics with Project Portfolio Management then Better Together: Project Portfolio Management (PPM) and Performance Analytics (PA), which follows the fictitious scenario of a record label called "Workflow Records", demonstrates how these two applications can work better together, creating perfect harmony. Find out more here: https://bit.ly/3hRbNiA
- In our new Procurement Service Management Essentials course, learners are part of a fictitious company called “Please Send Munchies!” and learn how this amazing ServiceNow product helps teams streamline procurement processes and enable work team efficiencies by using Case Management, ShoppingHub, and Purchase and Receipt automation. Read more about it here: https://bit.ly/3tVl3rD
Content Strategy for Learning
- In my first Content Strategy for Learning blog of the year, I discuss how I've been thinking a lot about how we make decisions about learning content creation and direction here at ServiceNow and the role the "Rule of Three" plays in helping us build our content strategy. Read more about it here: https://bit.ly/3tEoLad
- My second blog discusses how people often talk about the importance of "empathy" when creating a content strategy but what about "Compassion" and how much you care about your users. I explore this more in my latest blog post, thinking about how we can, through the content we produce, demonstrate that we are here to help. https://bit.ly/35kAssA
- In my third Content Strategy blog, I discuss self-determination theory (SDT), how all people have three basic psychological needs that influence what they decide to do with their time, autonomy, competence, and relatedness. Find out how this theory can help create a better learning experience here: https://bit.ly/3wsTn0b
