Attend Service Mapping Fundamentals, now available in an on-demand format, to gain in-depth knowledge and practice in configuring and using the ServiceNow Service Mapping application. In this 9-hour, intermediate-level course, learn how to discover and model application services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.
A combination of course content and lab work will help you gain a clear understanding of the ServiceNow Service Mapping solution and its capabilities and how it differs from the ServiceNow Discovery solution. Learn the concepts and value of ServiceNow Service Mapping top-down discovery that allows ServiceNow administrators to model an entire service by providing a single-entry point to the service such as a web URL or host address and port.
This course will show you the Service Mapping user interface and teach you where to configure Service Mapping credentials. You'll learn to configure Service Mapping to discover and model services from a top-down approach including all the applications, network devices, and servers that support it. You will also gain in-depth knowledge on how to configure Service Mapping patterns that allow administrators to model proprietary applications and connections unknown to ServiceNow Service Mapping. Next, review the Identification and Reconciliation application to understand how inserts and updates are performed to configuration items in the CMDB. Then, the course covers how Service Mapping works with ServiceNow Event Management to provide visibility into service outages. Finally, learn common troubleshooting techniques.
When you’ve completed the course be sure to check out Service Mapping Implementation to continue your learning journey!
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