Looking to take your legal service delivery to the next level? Attend Legal Service Delivery Fundamentals and Implementation, a 6-hour beginner level, on-demand course for implementers, system administrators, process users, and application specialists to learn the basics of the Legal Service Delivery application. This course covers the installation and set-up of Legal Service Delivery applications, the primary focus is accessing and using the functions of the various applications.
ServiceNow Legal Service Delivery provides a unified experience between the employees requesting legal support and the legal teams serving them. Employees can request legal services from an interface with guided intelligent workflow. Legal departments can automate or streamline routine legal requests so they can focus on higher-value work.
Legal Service Delivery enhances your organization’s in-house counsel and legal teams' processes by enabling self-service for employees driving operational efficiencies and providing actionable insights.
- Provide employees with self-service experiences and faster resolution of legal requests
- Enable legal department to focus on and prioritize time on more complex business affairs
- Gain insight into operations and drive cross-department efficiency through the Legal Service Delivery Dashboard
Upon completion of this course, you will be able to define Legal Service Delivery components within ServiceNow and identify key reasons an organization would use Legal Service Delivery. You will learn how to install the Legal Service Delivery plugins and identify additional plugins that are activated. The course will teach you how to identify roles and tables within the Legal Service Delivery application and navigate through the Legal Service Delivery application and identify key tasks that can be completed in each section. You will understand and complete core out of the box configurations for Legal Service Delivery .
