Hello,
I am experiencing an issue with a Now Learning ServiceNow lab.
I completed the task exactly as instructed:
- Created the incident with the required values.
- Set the caller to Adela Cervantsz.
- Assigned the incident to the Software group.
- Added the required customer-visible comment.
- Confirmed that the comment appears in the Activity stream.
- Saved the incident using Update.
When I click Validate Task, the status changes to "Validating Task..." but it never completes. It does not return either a pass or fail result, even after waiting several minutes.
Additional details:
- The issue occurred before and after the lab hibernated.
- I reopened the lab using Resume.
- The incident and comment are still present in the instance.
- I refreshed the lab page and retried validation multiple times.
- The validator remains stuck indefinitely.
I cannot continue with the course because I am blocked on this task.
Could someone please check whether there is an issue with the task validator or advise on how to proceed?
Thank you.
