Now University Page Continuously Refreshing

[AshishVargh]

I am encountering a significant technical issue when attempting to access the Now University platform (formerly Now Learning).

Upon successfully logging into my account, the main Now University page enters a state of continuous, involuntary refreshing. This refreshing loop prevents me from effectively navigating the site, accessing content, or interacting with any of the page elements.

I have also attempted to access the "Get Support" page directly, but the same persistent refreshing behavior occurs, making it impossible to submit a formal support request through the intended channel.

The inability to access and navigate the platform is currently preventing me from enrolling in and completing essential ServiceNow training courses. This disruption is a considerable barrier to my professional development goals.

I would greatly appreciate any insights or solutions from the community regarding this specific issue.

• Has anyone else experienced this constant page refreshing loop after logging in?

• Are there any known workarounds or browser-specific settings that might resolve this problem? (e.g., clearing cache, trying a different browser, etc.)

Thank you in advance for your assistance.

[SupriyaSirse]

Hi @Jim Poisson ,

I am facing the same issue while login, I have to give the delta and facing this challenge. Could you please help here?

[RahulSinghP]

Hi @Jim Poisson recently I updated my nowlearning account email id. I am also facing the same issue. Can you please assist me.

[Jim Poisson]

DM me the email you're trying to use and I can look and see if there is anything I can do

[Community Alums]

Hi @Jim Poisson , I have the same issue. I have created a new account as I have lost access to my previous org's email id and I wanted to merge my certifications to my personal id. I am unable to do so as authenticator is not setup for that account. When I was given an option to contact support, I am clicking on it and the sso oage keep re-loading. I have tried to login to my Now University new account and the signon keep loading. I am stuck in an infinite loop. Please help me. I have also raised an incident INC1944114 but I am not able to access the incident as well.

Please please help me. Thank you

[Jim Poisson]

@Community Alums DM me your personal email and your former org's email and I can see if there is anything I can do.