Payment Pending for ServiceNow Administration Fundamentals On Demand

[Terri-AnnW]

I paid the $500 for the Service Now Fundamentals course almost a week ago and it is still showing Payment Pending. The funds are already taken out of my bank account. Three days ago I submitted case in the Help Center about this and I have received no response. Any recommendations on how I can resolve this? I would like to get started taking the course. 

[Community Alums]

Hi @Terri-AnnW 

Please mark an email to this as well-

certification@servicenow.com

[Terri-AnnW]

Thank you! Much appreciated! 

[Sumanth16]

Hi @Terri-AnnW , 

I think you have to pay 800$ for your certification. 500$ for enrolling course and 300$ for claiming the voucher. You can book exam with voucher only. Please verify any pre requisites in course. 

To claim vouchers, go to now learning --> My Profile---> My Vouchers.

Please Mark it helpful and Accept the Solution!! If this helps you!!

Thanks & Regards,
Sumanth Meda

[Dr Atul G- LNG]

Hi @Terri-AnnW 

You already raised a case , and you can ask for update. Or drop email as suggested.

@David possible to redirect this issue to right team.