PDI Instance issue

rajeshm4371 · ‎05-15-2025

My PDI Instance is not waking up from past two days. Could you please help me to resolve the issue and back to my instance

https://developer.servicenow.com/dev.do

Dr Atul G- LNG · ‎05-15-2025

Hi @rajeshm4371

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

There is no support available for PDI.
If you can wait, let's wait a bit longer.
You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

Backup and restore you PDI data using GITHUB

FYI, earlier Backup and restore feature was available for PDI's which is disccontinued since 15 DEC 2022

Link to that Post- https://developer.servicenow.com/blog.do?p=/post/update-to-restore-on-pdis/

However, there is a way to Backup your PDI Data using GITHUB

Please go through this URL for detailed explanation - https://developer.servicenow.com/blog.do?p=/post/backup-your-pdi/

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎05-15-2025

Hi @rajeshm4371

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

wait, it should come online again after some time.
If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

RohitGeorgV · ‎05-15-2025

Hi @rajeshm4371 ,

There was issue with pdi today. Please wait for a while until its back or release this instance and start a new one.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Regards,

A_Ternwyn · ‎05-20-2025

I'm on the waitlist for PDI Instance. When will it be back/how long normally is the waitlist cleared? Tia.