PDI selection?

[ZebaT]

Hello all,

I begin my journey today. I wanted to get PDI. Course content I do for CSA is Xanadu, should I get Xanadu PDI or go for latest Zurich?

Please suggest

Thank you

[M Iftikhar · Accepted solution]

Hello @ZebaT,

If your CSA training materials are based on Xanadu, it’s best to request a Xanadu PDI so your hands-on practice aligns fully with the course content. This will make your learning smoother and help you prepare more effectively for the exam.

Once you complete your CSA, you can always switch to a Zurich PDI to explore the latest features and updates.

If my response helped, please mark it as the accepted solution so others can benefit as well.

[Dr Atul G- LNG · Accepted solution]

Hi @ZebaT 

I would suggest using the Xandau version with the latest patch—it will be better.

[Simon Hendery]

Happy learning @ZebaT @and best wishes for the exam!

[Mohammed8]

@ZebaT 

All best for CSA exam, i had given it this year on March, with good preparation it will be cake walk, go thoroughly e-book and videos, and practice it well. there is no official percent on passing but thumb rule is keep 70% i.e. 42+/60.

Regards,

Mohammed Zakir

[Dr Atul G- LNG]

Might be helpful:

Tips for the CSA Exam (Certified System Administrator)

CSA is the first and foundational exam in your ServiceNow journey. Here are some tips to help you prepare effectively:

• Study the training material thoroughly – Go through it line by line, word by word, at least 2–3 times.

• Practice the labs multiple times – Do each lab 3–4 times. Don’t just complete them; carefully read and understand the instructions as well.

• Follow the official eBook – Review it thoroughly at least 2–3 times to reinforce your understanding.

• Consider supplementary courses – Some candidates have found Udemy courses helpful for additional practice and clarity.

• Watch my experience video – I’ve shared my own preparation journey and tips here:
  https://youtu.be/60KXCXXHW7M

Good luck on your CSA journey!