Section 4: Modify the Human Resources General Knowledge Base

[duanecourtn]

I am working on this section trying to perform this step: 

1. Navigate to All > Knowledge > Administration > Knowledge Bases.
2. Select Human Resources General Knowledge.

When I go to the Knowledge bases there is no selection available for Human Resources General Knowledge.

Can anyone provide a work around or solution?

Thanks

Duane

[nawalkishos]

Hi @duanecourtn ,

Please review the below points-

1. Check for Permissions-
Ensure your user has the appropriate roles:

-knowledge_admin,admin
-Or a custom role that includes read access to that Knowledge Base

2.Module Not Installed

The Human Resources scoped app or Knowledge base might be part of a plugin that isn't installed

Go to System Definition > Plugins -- Search for: "Human Resources Scoped App: Core"

If not installed, talk to your system admin about installing it.

Thank you!!

[jamesroper]

Thank you. I ran into the same issue and installing the plugin Human Resources Scoped App: Core resolved it.