Platform Analytics Dashboard with various tabs disappeared

VenkataLakB9433
Mega Contributor

3 weeks ago

Hi All,

 

Can anyone help me with the below issue.

A dashboard was created in the Platform Analytics Dashboard with various tabs for Incident, Change, Problem, Knowledge, Request . When we looked at the Dashboard today, all of them got disappeared. can you please help me to find out  what caused it and where to check.

0 Helpfuls
  • 314 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron

3 weeks ago

Any screenshot mate? @VenkataLakB9433 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

VikramKhatri
Mega Contributor

3 weeks ago

Hello @VenkataLakB9433 - Is the dashboard itself not visible, or are the components within it missing?

 

It would be helpful if you could share a few more details or a screenshot to better understand the issue.

 

Regards,

Vikram Khatri.

0 Helpfuls

BattuLakshmi
Tera Contributor
In response to VikramKhatri

3 weeks ago

Hi Vikram,

The dashboard is visible, but the tabs have disappeared. The user mentioned that they had previously created and saved the tabs.

Additionally, I have a question - is there a way to check if the dashboard or its tabs were accidentally deleted? If so, how can we restore the dashboard or the deleted tabs?

Thank you!

0 Helpfuls

VikramKhatri
Mega Contributor
In response to BattuLakshmi

3 weeks ago

Hello @BattuLakshmi - To restore deleted tabs or its widgets you can follow below steps:

  1. In the Application Navigator, search for and open System Definition > Deleted Records.
  2. Locate the specific tab or dashboard that was deleted (sort by the Deleted Date to find the most recent deletions).
  3. Open the deleted record and click the Undelete Record or Restore File button. 
VikramKhatri_0-1781162383344.png
 
Additionally, if you would like to restore the entire dashboard, you can refer - How to Restore a Dashboard - ServiceNow Community
 
 

 

0 Helpfuls