Preparing for ServiceNow CSA Exam – Any Tips?

[paulsb754]

Hi everyone,

I’m currently preparing for the ServiceNow Certified System Administrator (CSA) exam. I’d love to know which topics need the most focus and what study approach worked best for you.

Any tips or advice would be appreciated. Thanks! 😊

[Sarthak Kashyap]

Hi @paulsb754 ,

Please check the syllabus 

https://learning.servicenow.com/lxp/en/certified-system-administrator-mainline-exam-blueprint?id=kb_...

Complete Certified System Admin course from Now Learning do labs you will get practical knowledge, check some sample questions from quizlet 

quizlet.com/426864868/servicenow-csa-exam-flash-cards/  

quizlet.com/541718374/servicenow-csa-exam-prep-flash-cards/ 

quizlet.com/993641959/csa-exam-jan-2025-flash-cards/ 

Please mark my answer correct and helpful if this works for you

Thanks and Regards,

Sarthak

[alfied · Accepted solution]

What the CSA Exam Covers:

The CSA exam tests your understanding of the core ServiceNow platform features, including:

• User Interface & Navigation

• Lists and Forms

• Branding

• Tables & Fields

• CMDB

• Users, Roles, and Groups

• Self-Service & Knowledge

• Service Catalog

• Workflows / Flow Designer

• Notifications

• Reports and Dashboards

• Data Management (Import Sets, Transform Maps)

• Access Control

• ITSM processes basics (Incidents, Changes, Problems)

[sumityadav8]

Hii @paulsb754 

See below are the topics as per the latest blueprint of ServiceNow

1. Platform Overview and Navigation (6%)

• ServiceNow Platform Overview

• Platform Capabilities and Services

• The ServiceNow Instance

• Next Experience Unified Navigation

---

2. Instance Configuration (10%)

• Installing Applications and Plugins

• Personalizing and Customizing the Instance

• Common User Interfaces in the Platform

---

3. Configuring Applications for Collaboration (19.5%)

• Lists, Filters, and Tags

• List and Form Anatomy

• Form Configuration

• Form Templates and Saving Options

• Advanced Form Configuration

• Task Management

• Visual Task Boards (VTBs)

• Visualizations, Dashboards, and Platform Analytics

• Notifications

---

4. Self-Service & Automation (19.5%)

• Knowledge Management

• Service Catalog

• Workflow Studio

• Virtual Agent

---

5. Database Management and Platform Security (30%)

• Data Schema

• Application and Access Control

• Importing Data

• CMDB and CSDM

• Security Center

• Shared Responsibility Model

---

6. Data Migration and Integration

• UI Policies

• Business Rules

• System Update Sets

• Scripting in ServiceNow

Preparation Tips:

• Go through official ebook for CSA preparation
• Don't rely on Dumps
• Do Hands on Practice on your PDI

All the Best For you CSA exams

If my Solution Helped, Please Mark it as accept as solution, you can Accept Multiple Solutions 

Warm Regards

Sumit Yadav

Technical Consultant