Related to my instance

[ShaikF049946773]

Hi I have requested For Australia Release Instance But it was in the state of waitlisted for instance How Much time it will be waitlist I already created the instance 2days ago till now I didn't get my instance. Can anyone please help me on this ?

[Ankur Bawiskar]

@ShaikF049946773 

the only option is to wait and you can't do anything here

check recent changes for PDI

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Bhargavi Patel]

Hi @ShaikF049946773 

This is a common issue at the moment, especially when requesting Zurich, Xanadu, or Australia PDIs. Due to high demand and limited capacity, allocation can take some time. In my case, I received my PDI after 22 days, so you may just need to wait until an instance becomes available.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.

[Dr Atul G- LNG]

Hi @ShaikF049946773 

Don't worry—this is quite common at the moment.

Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.

You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.

For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.

Latest update: I heard from community members that PDIs are now being provisioned more easily and quickly. You may try cancelling the current waitlist request and submitting a new request again.

[Tanushree Maiti]

Hi @ShaikF049946773 

Many community member now-a-days facing this issue.

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait  for PDI request to be provisioned if your request is  already waitlisted.  Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.