Request to change my name in webassessor and reschedule my Exam
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‎12-20-2019 09:50 AM
Hello ,
I had scheduled for CSA exam and when i reached the center they didnot allow me for the exam as there was a mismatch in my name.In webassessor account my middle name became first name and hence there is a mismatch between the webassessor account and the the name which i have in my ID proof..When i tried to update my name in webassessor its not allowing me as its disabled.
Now when i am trying to reschedule the exam in webassessor ,it is asking to pay some amount.
Could you please help me understand the next steps.
Any Feedback/Response is highly Appreciated !!!!
Regards,
Prasanta

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‎12-27-2019 02:45 AM
Hi,
Kindly send an email to certification@servicenow.com and they shall be able to help you out.
Mark the comment as a correct answer and helpful if it helps.
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‎12-31-2019 03:27 AM
Hello Asif,
I have sent multiple emails and no reply/response yet and its almost 10 days now.
Any other/alternate way?

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‎12-31-2019 03:46 AM
This is not correct. Webassessor is not ServiceNow. So emailing ServiceNow won't help. Seek contact through webassessor. There's a "Contact" link there.
If my answer helped you in any way, please then mark it as helpful.
Kind regards,
Mark
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Mark Roethof
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‎12-31-2019 03:59 AM
Hey Prasanta,
What Mark said is actually correct. I was earlier under the impression that you wanted to make a change in the certification. Kindly check with web assessor, they shall be able to assist you.
Do note that its year end holidays, so response might be delayed.