Request to change my name in WebAccessor without losing my exam voucher

[BaskaranCharu]

Dear Support Team,
I hope this message finds you well. My name is Baskaran Charu, and I am writing to request an urgent update to my name in the WebAccessor system. I have already registered for the Certified System Administrator (CSA) exam using a voucher and claimed it. The exam is scheduled for July 26, 2024. Upon review of my registration details, I realized that my name is incorrectly entered as Bhaskaran Charu. I kindly request that my name be updated to my legal name: Charu B. This change is crucial to ensure that my exam records and certification reflect my correct legal identity.
Here are my relevant details: -

Current Name: Bhaskaran Charu
-Legal Name: Charu B

- Exam Scheduled Date: July 26, 2024

[Simon Hendery]

Hi @BaskaranCharu - Log into your Webassessor account. Click on 'Edit Profile' to change your personal details, including your name.

[BaskaranCharu]

Thank you for your reply @SimonHendery

I have already tried editing my profile, but the legal name fields are disabled. If I create a new account and register for the exam, I won't be able to use my voucher again, as it has already been used to register, and my exam is scheduled for the 26th.

[AndersBGS]

Hi @BaskaranCharu ,

Go to https://kryterion.my.site.com/support/s/contactsupport?language=en_US and start a live chat with an agent, they should be able to help you as kryterion is handling the ServiceNow certifications. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[BaskaranCharu]

Thank you for your reply. @Simon Hendery 

I have already tried editing my profile, but the legal name fields are disabled. If I create a new account and register for the exam, I won't be able to use my voucher again, as it has already been used to register, and my exam is scheduled for the 26th.